Nirmitha Reddy Lakkadi
Summary
Experienced finance and business administration professional with a proven track record in project management and accounting, boasting over 3 years of impactful contributions, including significant experience at a Big Four audit firm. Actively seeking a dynamic opportunity to leverage strategic insights and financial acumen. Known for managing projects, optimizing processes, and ensuring financial accuracy with a personal touch in finance and business roles. Aiming to drive efficiency and significantly contribute to organizational success of the organization.
Overview
7
7
years of professional experience
Work History
Technical Support Advisor
Concentrix
Canada
05.2022 - Current
- In my role as a Financial Technical Support Advisor at Concentrix, I have seamlessly blended technical expertise with a customer-centric approach to provide unparalleled support for Apple products, demonstrating commitment to excellence in every customer interaction
- Delivered exceptional customer experiences, achieving high satisfaction ratings by guiding users through Apple hardware and software issues via phone, chat, and email
- Assisted in configuring software, troubleshooting network issues, and resolving software conflicts, ensuring optimal device performance
- Collaborated with engineering and product teams to identify and escalate product issues, enhancing the quality and performance of Apple products and services
- Developed and enhanced support resources, such as knowledge base articles and troubleshooting guides, and shared best practices with new team members, fostering professional growth
- Maintained up-to-date knowledge of Apple products and troubleshooting techniques, ensuring the provision of effective support in a rapidly evolving tech landscape
- Elevated customer support standards and contributed to the professional growth of team members, aligning with the goal of enhancing financial and technical services for clients.
Senior Auditor
Deloitte and Touché AERS India Pvt Ltd (USI Offices)
08.2017 - 11.2020
- Audited of Financial Statements (risk-based audit approach) of various PCAOB & AICPA clients into TMT in accordance with US GAAP
- Conducted in-depth risk assessments and support development of audit plans, addressing each client's unique regulatory and accounting standards landscape for efficient audit execution
- Executed thorough financial statement audits, internal control reviews (SOX), and compliance audits, providing accurate evaluations of financial operations and pinpointing improvement areas
- Applied detailed testing procedures, including substantive tests and analytical reviews, to authenticate financial records, detect discrepancies, and offer insightful analyses
- Identified and recommended enhancements for control weaknesses by conducting a thorough analysis of internal controls, thereby improving clients' risk management and operational efficiency
- Utilized various firm developed innovative audit tools for efficient and effective completion of audit that deals with data analytics, disclosure analytics, JE testing, client requests management, confirmations etc
- Managed project timelines, monitored engagement progress, and communicated updates to on-shore teams, ensuring adherence to deadlines and budgets
- Prepared comprehensive audit reports to clearly communicate findings, recommendations, and improvement opportunities to clients' management and stakeholders for actionable results
- Fostered collaboration with tax advisors, IT auditors, and consultants, delivering integrated client solutions by harnessing diverse expertise
- Mentored junior staff, guiding them on audit processes, professional standards, and best practices, thereby contributing to their growth and the team's overall success.
Intern
Future Ink Media
Hyderabad
05.2017 - 08.2017
- Actively participated in invigorating sales meetings and client presentations, immersing myself in the art of effective sales techniques and client relationship management.
- Dedicatedly supported the sales team, taking a hands-on approach in nurturing customer relationships, addressing inquiries with enthusiasm, and providing in-depth product insights.
- Played a vital role in my journey by contributing to the preparation of sales proposals, contracts, and pricing quotes. My commitment to accuracy and timely delivery remains unwavering, ensuring clients receive the best possible service.
Education
International Business Management (PGDM) -
Centennial College
01-2021
Bachelor of Commerce (B.COM) in Computer application -
Loyola Academy
01-2017
Skills
- Financial Auditing
- Office 365
- US GAAP
- Deloitte Connect
- Audit Tools
- Project Management
- Technical Troubleshooting
- Leadership Skills
- Product Knowledge
- Analytical Thinking
- Communication Proficiency
- Multi-Tasking
- Collaboration and Team Support
- Accounting/Book Keeping
- Internal Controls
Work Permit
Permanent Resident
References
References shall be provided upon request.
Timeline
Technical Support Advisor
Concentrix
05.2022 - Current
Senior Auditor
Deloitte and Touché AERS India Pvt Ltd (USI Offices)
08.2017 - 11.2020
Intern
Future Ink Media
05.2017 - 08.2017
International Business Management (PGDM) -
Centennial College
Bachelor of Commerce (B.COM) in Computer application -
Loyola Academy
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