Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Nirupam Mandal

Nirupam Mandal

Bengaluru

Summary

Services and Aftermarket Business Leader, bringing in a unique blend of business acument and technology awareness, with 18 years of experience in portfolio management, aftermarket product strategy, solution rollouts, program management, and pre-sales. Specializes in manufacturing domain consulting, driving business expansion and account growth. Roles at current organization include various positions such as business solutions architect, warranty expert, legacy modernization consultant, product and program management incl. ERP, PLM, MES, CRM, IoT, and Business Analytics in agile team. Previous roles include positions at Robert Bosch (consulting, portfolio management, product management, and business development), and TCS (delivery leadership and BI consulting). A proponent and practitioner of lean management principles, emphasizes a holistic approach to product and solution development.

Overview

18
18
years of professional experience

Work History

Aero-engine Repair ERP Program Governance Manager

(GE Aerospace) Digital Transformation Consulting from Tech Mahindra
Bengaluru, Singapore, USA
11.2023 - Current
  • Greenfield SAP S/4HANA implementation, with MES integration for Component Repair Business under Aerospace Engine Services, MRO Engine Overhaul.
  • Timeline, schedule, and scope management.
  • Risk identification and management.
  • Agile delivery, Scrum methodology.
  • Assignment of work and monitoring performance of project personnel.
  • Resolve timely delivery issues and complaints requiring client's management-level escalation.
  • Manage or approve modifications to project plans, including the Change Management Process.

Automotive Aftermarket & Services Leader

- Manufacturing Practice at Tech Mahindra
Bengaluru
05.2019 - Current
  • Manufacturing Services and Aftermarket Industry Sub-Segment Leader, driving growth strategy and target geographies, driving a USD 10 million+ pipeline with good business conversion.
  • Wrote and submitted reports on industry trends, vlogs, and podcasts with industry leaders and analysts.
  • Negotiated with suppliers to secure project resources, and managed CTQ.

Top Engagements:

  • Mahle GmbH: End of product, end of delivery obligation for independent aftermarket.
  • Takeuchi - Japan & US: Warranty and Parts Management, Greenfield Implementation
  • Baker Hughes - Parts Order and Inventory Management at Drill Sites, with an inventory reduction of about 10 to 15%.

LoB Pre-Sales & Business Development Manager

Robert Bosch Engineering & Business Solutions
Bengaluru, Stuttgart
02.2018 - 04.2019
  • Streamlined effort estimation and approval process reducing the overall timeline by 30%.
  • Customer value discovery workshops - Commercial Vehicles Marketing (Daimler Trucks Asia, MFTBC-Fuso & Daimler Trucks - USA)
  • Built strong case studies on SAP HANA, SAP Fiori, and SAP Analytics from Bosch's internal and external use cases.
  • Built prototypes in Tableau, and Celonis Process Mining

Portfolio Owner: BI and Analytics

Robert Bosch
01.2017 - 01.2018
  • Key Account Relationship building, Net New Persuasions, Product Demo
  • LoB Billed /unbilled Number Consolidation across SAP and Microsoft BI practices
  • Budgeting and Forecasting, Ensuring Billing Closures working with Delivery

Research Analyst & Pre Sales

Robert Bosch
07.2012 - 12.2016
  • Market Research on analytics platforms, target geographies, target markets and customer segments
  • Owner of Collaterals, Flyers, Content for Road Shows, customer demo, customer research, Competitor analysis

Onsite Delivery Lead, Data Warehouse Technical Specialist

TCS
Trenton NJ, Horsham PA
06.2007 - 04.2010
  • Data Warehouse Operations Management.
  • Monitoring of weekly and monthly jobs for data loads from external systems (e.g., IMS Health, McKesson).
  • Market analysis and compensation calculations for sales reps across North America.

Education

MBA - Operations

Symbiosis
Bangalore
01.2012

B.Tech - Electrical Engineering

NIT Allahabad
Allahabad, India
01.2005

Lean in Manufacturing and Services

École Des Ponts ParisTech
Paris, France

International B2B Marketing

Yonsei University
Seoul, South Korea

Skills

  • Process analysis
  • Business analysis
  • Risk management
  • Budgeting and forecasting
  • Marketing strategy
  • Project management
  • Agile delivery
  • ERP implementation
  • Business intelligence
  • ETL processes
  • Predictive analytics
  • Attention to detail
  • Relationship building
  • Motivating teams

Accomplishments

  • Operationalized a micro-vertical for consumer appliances under discrete manufacturing at 15% CAGR
  • Contributed to the growth of the BI and Analytics LoB, as Portfolio Owner: portfolio revenues worth over 2 million USD (2017-18)
  • Worked on high-value, cross-functional bids in the Energy Distribution business functions with a consortium of SAP, Bosch, and Siemens, (~290 million USD)
  • Speaker at the SAP-Bosch joint event: 'Business Analytics Solutions for the Digital Age'
  • Best Product Team for Aftermarket Demand Prediction Solution at product demos showcased to the German Consulate

Customer delight in a variety of consulting engagements

  • Field service transformation from legacy mainframes
  • North American Rep Compensation Program for a Pharma Major
  • Custom-built analytics program for sales and marketing in commercial vehicles

Timeline

Aero-engine Repair ERP Program Governance Manager

(GE Aerospace) Digital Transformation Consulting from Tech Mahindra
11.2023 - Current

Automotive Aftermarket & Services Leader

- Manufacturing Practice at Tech Mahindra
05.2019 - Current

LoB Pre-Sales & Business Development Manager

Robert Bosch Engineering & Business Solutions
02.2018 - 04.2019

Portfolio Owner: BI and Analytics

Robert Bosch
01.2017 - 01.2018

Research Analyst & Pre Sales

Robert Bosch
07.2012 - 12.2016

Onsite Delivery Lead, Data Warehouse Technical Specialist

TCS
06.2007 - 04.2010

MBA - Operations

Symbiosis

B.Tech - Electrical Engineering

NIT Allahabad

Lean in Manufacturing and Services

École Des Ponts ParisTech

International B2B Marketing

Yonsei University
Nirupam Mandal