NIRUPAMA ROUT
Manager
Bengaluru
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations. Applying creative, analytical and results-driven approach to projects for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. A forward-thinking strategist with close to eleven (11) years of rich experience in IT, encompassing project management and IT services.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Manager
Samsung Semiconductor India R&D Center
Bengaluru
04.2021 - Current
- Managed over 50 large IT projects from procurement to commission by collaborating with 40-member core IT team.
- Developed detailed project plan, comprehensive project documentation and status updates.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines while maintaining 100% quality and pace.
- Managed budgets and allocated resources to maximize profitability and productivity.
Deputy Manager
Samsung Semiconductor India R&D Center
Bengaluru
02.2020 - 03.2021
- Introduced new methods, practices, and systems to reduce turnaround time for internal IT projects.
- Functioned as primary point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Liaised with team members, stakeholders and vendors to coordinate project activities, provisioning, environment setup, and follow-up.
- Provided detailed project status updates to stakeholders and executive management for review.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Deputy Manager
Samsung R&D Institute
Bengaluru
04.2017 - 03.2021
- Created daily and monthly system reports, analyzed and interpreted data to senior management.
- Scheduled and implemented IT policies and best practice guides for organization.
- Demonstrated understanding of IT solution for operating zero-failure IT system.
- Mentored junior infrastructure support staff and shared knowledge through sessions.
- Investigated escalated issues and followed up with users for appropriate course of action.
Assistant Manager
Samsung R&D Institute
Bangalore
09.2015 - 03.2017
- Resolved call reports raised by internal employees through in-house SR portal.
- Performed system administration on premises and coordinated with teams to drive solutions.
- Conducted regular system checks pertaining to network, data security, equipment and other IT resources.
- Carried out patching including system updates, upgrades, migrations and outages for servers, PCs and applications.
- Maintained an effective anti-virus, anti-spam and malware strategy for entire IT infrastructure.
Engineer
CenturyLink Technologies Ltd
Bengaluru
03.2014 - 09.2015
- Acted as single point of contact and IT service desk for client organization-World Bank.
- Attended service requests reported through service management platform-Remedy.
- Identified problems, tracked incidents, documented issues severity and performed multiple functions simultaneously.
- Monitored service request queue and determined incident scope and impact for fast judgement.
- Acted as liaison between users and System Admin team to communicate problems and find root cause.
Senior Technical Support Engineer
Hewlett Packard
Bengaluru
12.2011 - 03.2014
- Assisted enterprise customers in resolving hardware and software solutions for Personal Systems Group (PSG) by responding by walking customers through troubleshooting steps.
- Prioritized several open issues simultaneously within established SLA and responded to agreed time limits for call outs.
- Validated tickets logged onto internal tool-SR dash by following procedural documentation for every update.
- Escalated unresolved issues and consulted next level internal support to meet customer expectations and quality standards.
- Contributed towards knowledge management on SAW bench and shared best practices to reduce problem occurrences.
Education
Advanced Programme in Strategic Project Management - Project Management
Indian Institute of Management
Kolkata 04.2022 - 03.2023
EPGDM - Information Systems
Alliance University
Bangalore 05.2017 - 05.2019
B TECH - Electronics and Telecommunications
Konark Institute of Science And Technology
Bhubaneswar 06.2007 - 06.2011
Skills
Project Management
Operations management
Budgeting
Verbal and written communication
Business administration
Strategic planning
Negotiation
Coaching and mentoring
Accomplishments
· Guest speaker, IIIT Pune, People Management session for B TECH grads.
· Delivered over 400 new employee orientation, induction and onboarding sessions for IT Team.
Certification
Certified ScrumMaster (CSM), Scrum Alliance
Key Career Highlights
· Project of the Year Award, Samsung Semiconductor India R&D Center, Bangalore
· PSG Team Rockstar Award - Hewlett Packard Enterprise Customer Experience Champ Award- Hewlett Packard Enterprise
· Best Newcomer Award Q2 - Hewlett Packard Enterprise
· Gold Customer Ambassador Award for Q2 - Hewlett Packard Enterprise
· Gold Customer Ambassador Award for Q3 - Hewlett Packard Enterprise
Timeline
Advanced Programme in Strategic Project Management - Project Management
Indian Institute of Management
04.2022 - 03.2023
Certified ScrumMaster (CSM), Scrum Alliance
08-2021
Manager
Samsung Semiconductor India R&D Center
04.2021 - Current
Deputy Manager
Samsung Semiconductor India R&D Center
02.2020 - 03.2021
PMP Trained, KnowledgeHut Solutions Pvt Ltd
08-2019
EPGDM - Information Systems
Alliance University
05.2017 - 05.2019
Deputy Manager
Samsung R&D Institute
04.2017 - 03.2021
MCP, Microsoft
03-2017
ITIL Foundation, Axelos
04-2016
Assistant Manager
Samsung R&D Institute
09.2015 - 03.2017
Engineer
CenturyLink Technologies Ltd
03.2014 - 09.2015
Senior Technical Support Engineer
Hewlett Packard
12.2011 - 03.2014
B TECH - Electronics and Telecommunications
Konark Institute of Science And Technology
06.2007 - 06.2011