Nisha Kanwar
Jaipur
Summary
Experienced in advanced operational processes, qualified customer service expert with 4.5 years of industry experience. Superior communication skills to build meaningful and trusting relationships with clients, exceeding expectations. Outstanding abilities to consistently meet targets and deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Service and Operations Professional Analyst
Ameriprise Financial LLP
Gurugram
06.2022 - Current
- Engaged in providing financial services to our US customers on calls, such as assisting in money movement transactions, which include ACH in-out, wire in-out, and sending checks. Also worked in add bank relationship.
- Handle 50+ calls daily, with duties including providing technical support to clients on a wide range of company products, presenting relevant product information, and resolving issues at a 95% rate.
- Currently teamed up to work on advisory solutions to help Financial Advisors for concerns related to clients' accounts, money movement transactions, trade-related issues, and tax-related concerns.
- Also, helping them in assisting with step-by-step guide while placing trades as well.
- Managing leaves of team members as per business requirement and forwarding data to manager for approval.
Customer Care Executive
Teleperformance
Jaipur
04.2020 - 06.2022
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Strengthened customer relationships by listening to customer's concerns and giving priority to service requirements
- Took ownership of customer's issues to follow problems through to resolution
- Developed and maintained relationships with customers to ensure their satisfaction.
- Generated weekly performance metrics such as average response times and call resolution rates.
Education
Masters In Commerce - Commerce, Accounting and business administration
University of Rajsathan
Jaipur05.2018
Skills
- Excellent communication
- Knowledge of SPS, BPE, and brokerage products
- Multitasking
- Problem Solving
- Solution Oriented
- Leadership Skills
- Scheduling and Planning
- Customer Service
Accomplishments
Best Employee of the Year, 2021, Awarded for providing excellent performance to meet company's targets in Amazon NA (Teleperformance).
Languages
- English
- Hindi
Timeline
Service and Operations Professional Analyst
Ameriprise Financial LLP
06.2022 - Current
Customer Care Executive
Teleperformance
04.2020 - 06.2022
Masters In Commerce - Commerce, Accounting and business administration
University of Rajsathan
Similar Profiles
Namrata BehlNamrata Behl
Financial Planning Analyst at Ameriprise Financial LLPFinancial Planning Analyst at Ameriprise Financial LLP
Shaumil MalguriShaumil Malguri
Principal Lead Application Development at Ameriprise India LLPPrincipal Lead Application Development at Ameriprise India LLP
Akanksha PalAkanksha Pal
Financial Planning Analyst at Ameriprise India LLPFinancial Planning Analyst at Ameriprise India LLP