Nisha Manohar
Senior Collection Analyst
Bengaluru
Summary
Experienced with collection analysis and account management. Utilizes advanced data analysis to drive efficient collection strategies. Track record of improving recovery rates and maintaining positive client relationships.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Senior Collections Analyst
Oracle India Pvt Ltd
10.2023 - Current
- Contacted customers to negotiate payment arrangements and resolve outstanding dues and billing disputes
- Ensured strict adherence to company policies, regulatory requirements, and call quality standards
- Maintained accurate records of customer interactions, payment commitments, and follow-ups
- Consistently achieved 99% call quality, 100% SLA, and 99% productivity
- Handled customer escalations and complex cases with a professional, empathetic approach
- Analyzed account aging and risk profiles to prioritize collections and improve recovery
- Effectively managed daily work queues to meet recovery and performance targets
- Supported team success by mentoring new joiners and sharing process best practices
Collections Executive
Infosys Limited, Bangalore
02.2020 - 09.2023
- Handled international voice interactions to resolve overdue balances and account delinquencies
- Assessed account aging and risk levels to determine appropriate collection actions
- Negotiated payment plans and settlements in line with regional and company policies
- Educated customers on billing, charges, and payment methods to reduce repeat delinquencies
- Accurately documented call outcomes, commitments, and follow-ups in collection systems
- Managed disputes and escalations by coordinating with billing and finance teams
- Prioritized work queues to maximize recovery and meet quality, productivity, and SLA targets
- Maintained strict adherence to international compliance, data protection, and call etiquette standards
Analyst
Concentrix
09.2017 - 02.2020
- Managed end-to-end home loan mortgage operations for St.George Bank customers
- Processed mortgage applications including verification, assessment, and disbursement support
- Ensured loan documentation compliance with banking policies and regulatory standards
- Coordinated with credit, legal, valuation, and settlement teams for timely loan processing
- Handled customer queries and escalations related to loan status and documentation
- Maintained accurate customer and loan records in banking systems
Education
B.com - Commerce
Goodwill Christian College For Women
Balasore, India 04.2001 -
Skills
Debt recovery expertise
Team leadership qualities
Effective communication techniques
Legal compliance awareness
High Recovery & Resolution Rate
Consistent SLA Achievement
Time Management & Prioritization
Target-Driven & Result-Oriented Approach
Timeline
Senior Collections Analyst
Oracle India Pvt Ltd
10.2023 - Current
Collections Executive
Infosys Limited, Bangalore
02.2020 - 09.2023
Analyst
Concentrix
09.2017 - 02.2020
B.com - Commerce
Goodwill Christian College For Women
04.2001 -