Nisha S
Bangalore
Summary
Results-driven professional with over 10 years of experience transitioning from software testing to leadership roles. Expertise in facilitating Scrum ceremonies and driving project success through effective team collaboration and accountability. Proven ability to identify and eliminate obstacles, ensuring timely delivery of high-impact projects while managing stakeholder communications and maintaining transparency throughout the project lifecycle. Skilled in ServiceNow for change, incident, and problem management, dedicated to streamlining IT processes and enhancing customer outcomes.
Overview
17
17
years of professional experience
Work History
Senior Technical Lead
HCL Technologies
Bangalore
10.2023 - Current
- Client: UD Trucks.
- Coordinate and facilitate sprint planning, sprint reviews, retrospective meetings, and daily scrums.
- Prioritized backlogs and ensured that user stories are well-defined and aligned with business objectives.
- Act as the liaison between project stakeholders, development teams, internal users, and client-facing teams to clarify user stories, resolve issues, and ensure smooth communication across all parties.
- Prepare monthly and other key reports to demonstrate project progress, ensuring transparency and alignment across all stakeholders.
- Manage ongoing and key communications between the teams, as well as other cross-functional product stakeholders, to ensure alignment and efficient project execution.
- Oversee a team of 20+ members, delegating tasks appropriately, setting clear expectations, providing timely feedback, and ensuring progress.
- Worked to remove roadblocks and ensure successful delivery.
- Identify processes for new joiners, ensure learning plans are in place, and track compliance with mandatory training timelines.
- Guaranteed, adequate backups are created for each team member to ensure continuity.
- Track product functionality and performance, ensuring that all milestones and deliverables are met according to the agreed-upon timeline.
- Attend monthly audits and ensure that the project adheres to 100% compliance, maintaining rigorous standards, and meeting all audit requirements.
- Proactively identify and address risks and issues, collaborating with relevant stakeholders to resolve any challenges that arise during the project lifecycle.
- Conduct appraisals and performance reviews for team members, addressing performance gaps, and providing opportunities for growth within the team.
Technical Lead
HCL Technologies
Bangalore
07.2021 - 10.2023
- Company Overview: Clients: Volvo India & UD Trucks
- Responsible for business requirements analysis, creating test plan, review and approval process
- Manage and lead the testing team in the planning, execution, and reporting of user acceptance testing activities
- Craft and design test cases and test coverage by comprehending business requirements from business stakeholders
- Write clear and concise acceptance criteria
- Plan and perform functional testing, including user acceptance and exploratory testing
- Coordinate sprint planning, sprints reviews, retrospective meetings, and daily stand-ups
- Work with product owners to handle backlogs and new requests
- Act as the liaison between project stakeholders, development team, internal users and client-facing teams to clarify user stories, track issues or resolve problems
- Maintain relationships with internal and external stakeholders, and keep them informed and engaged throughout project lifecycles
- Track product functionality and performance, as required
- Manage ongoing and key communications between product and scrum teams and other cross-functional product stakeholders
- Used TFS boards for tracking the sprint progress effectively
- Identify process for new joiners, ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
- Ensure adequate backups is created for each team member
- Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development
- Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks
- Clients: Volvo India & UD Trucks
QA Engineer
Avohi Infotech
Bangalore
01.2021 - 07.2021
- Responsible for business requirements analysis, creating test plan, review and approval process
- Manage and lead the testing team in the planning, execution, and reporting of user acceptance testing activities
- Establish regular checkpoints and testing during the development effort
- Ensuring testcases and scenarios are developed with quality and traced to software requirements for full test coverage
- Ensuring defects are identified, recorded, prioritized, and managed to closure per organizational standards and procedures
- Coordinate sprint planning, sprints reviews, retrospective meetings, and daily stand-ups
- Conducting root cause analysis on post release defects and implementing corrective action and process improvements
- Fostering teamwork and communication to achieve project objectives
- Participating in the recruiting, hiring, on-boarding, and managing of QA resources
Lead Engineer
HCL Technologies
Bangalore
10.2010 - 10.2013
- Company Overview: Client: Yahoo India
- Responsible for business requirements analysis, creating test plan, review, and approval process
- Created test cases in compliance with the business requirements and to cover edge case scenarios
- Conducted functional, usability, regression, end to end testing to meet business requirements and end-user perspective
- Defect reporting, triaging, coordination with Development and Client teams for defect resolution
- Assisted in setting up the testing environment and conducted the testing as per business rules and specifications
- Participated in walkthroughs, defect review meetings and defect resolution process
- Reviewed test progress against test schedule and prepared test metrics reporting
- Coordinated production release planning, validations, and reporting
- Client: Yahoo India
QC Engineer
Impelsys India Pvt. Ltd
Bangalore
08.2008 - 09.2010
- Writing and Executing Test cases
- Testing of different modules Manually (Windows with different browser)
- Performed Black Box Testing (Functionality, GUI Testing)
- Ensured that all the testing was completed, and defects were retested and closed
- Consistently ensured the test defects were tracked to closure and that the defect repository was kept up to date with the status
- Test Report and Test Summary
- Maintenance of defect tracking and Project Management tools
- Working with the development teams in all phases of SDLC
- Application Testing on iPad
- Walkthrough of test cases, scenario, and test results with client
Education
Bachelor of Engineering - Electronics and Instrumentation Engineering
Anna University
05-2006
Skills
- Stakeholder management
- Facilitating Scrum Ceremonies
- Effective Backlog Management
- Resource Management
- Conducting Team Retrospectives
- Effective Conflict Management
- Requirement Gathering
- Experience with Azure Boards
- Bug Tracking Proficiency
- Jira
- SQL
- Service NOW
- Software testing
- Coaching and mentoring
- Documentation and reporting
- Project leadership
Accomplishments
- “2Good Award - HCLTech Achiever's League”
Recognized for outstanding performance for two consecutive years by HCL Technologies. - “ERS Champion Award”
Awarded by HCL Technologies for exceptional contributions and excellence to the project. - “Pat on the Back” Award
Received from Yahoo Development India Pvt Ltd for efforts and dedication. - “Livewire Certificate of Excellence”
Honored by HCL Technologies for outstanding excellence in performance. - “Certificate of Recognition”
Awarded by Impelsys India Pvt Ltd for remarkable achievements and contributions.
Timeline
Senior Technical Lead
HCL Technologies
10.2023 - Current
Technical Lead
HCL Technologies
07.2021 - 10.2023
QA Engineer
Avohi Infotech
01.2021 - 07.2021
Lead Engineer
HCL Technologies
10.2010 - 10.2013
QC Engineer
Impelsys India Pvt. Ltd
08.2008 - 09.2010
Bachelor of Engineering - Electronics and Instrumentation Engineering
Anna University
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