Nisha Sehrawat
Bengaluru
Summary
Accomplished Assistant Manager at Mashreq Bank with a proven track record in surpassing sales targets and fostering customer relations. Spearheaded team development and digital enablement initiatives, enhancing productivity by 30%. Expert in staff training and adept at motivating teams to achieve excellence, embodying innovation and compliance in fast-paced environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Mashreq Bank
03.2021 - Current
- Mentoring and coaching senior team leaders to percolate ethos of the customer centricity, innovation, compliance and integrity
- Developing and implementing sales strategies to drive the portfolio growth and meet revenue targets
- Creating an environment for the team to focus on automation and digital enablement to fulfill customer’s need holistically
- Attract and retain best class talent to meet bank’s rapid growth targets .
- Guiding a team to ensure timely and error free achieving unit sales target
- Explore and process efficiency suggestions, supervising and managing risk as regulatory requirement.
- Targets and manpower planning for the COE
- Analyzing market trends and competitor activities to identify opportunities and threats in the credit card market .
- Ensuring compliance with banking regulations and internal policies related to credit card sales and portfolio management
- Contributing in strategic planning and decision making processes to drive long term success credit card sales portfolio management .
- · Monitoring and reporting on key performance indicators , such as sales metrics , portfolio growth , customer retention sales .
- · Entail clients and partners to expand the credit card portfolio.
- · Tracking and improving manpower productivity at all the levels by providing training and support to sales staff to enhance their product knowledge and sales skill .
- · Maintaining the quality of customer acquisition through the sourcing mix and onboarding process
- · Taking the complete ownership of the people day to day operation
- · Build and lead a strong professional team in the COE to realize sales targets and day to day operations
Team Leader
Mashreq Bank -United Arab Emirates
01.2015 - 07.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Telesales Officer
Mashreq Bank -United Arab Emirates
01.2012 - 01.2015
- Maintained a high call volume to maximize sales opportunities and meet monthly quotas.
- Developed scripts for various products and services, ensuring consistency in messaging across all telesales efforts.
- Utilized CRM software to track leads, manage customer information, and streamline the sales process.
- Increased sales revenue by developing and implementing targeted telesales strategies.
Relationship Officer
Abu Dhabi Commercial Bank
11.2008 - 06.2011
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Sales Executive
Airtel
01.2004 - 10.2008
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor of Commerce - Accounts
04.1999
Skills
Sales target
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Manager - Mashreq Bank
03.2021 - Current
Team Leader - Mashreq Bank -United Arab Emirates
01.2015 - 07.2020
Telesales Officer - Mashreq Bank -United Arab Emirates
01.2012 - 01.2015
Relationship Officer - Abu Dhabi Commercial Bank
11.2008 - 06.2011
Sales Executive - Airtel
01.2004 - 10.2008
Delhi University - Bachelor of Commerce, Accounts
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