Nisha Sharma
Team Leader- Sales
New Delhi
Summary
Dedicated and results-driven Team Leader – Sales, with over 6 years of experience leading high-performing teams and driving revenue through strategic sales initiatives and customer relationship management. Proven ability to guide and motivate teams under pressure, while ensuring consistent performance and post-sales support. Skilled in market research, team coordination, and conflict resolution. Fluent in English and Hindi, with a strong commitment to growth and organizational success.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Assistant Team Leader
Niva Bupa Health Insurance
09.2024 - Current
- Responsible for generating sales and delivering efficient online post-sales service to customers
- Leading and managing a high-performing team of 15 members
- Achieving consistent business generation of ₹1 Crore per month through strategic planning and execution
- Ensuring customer satisfaction and retention through streamlined service delivery
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
Senior Associate Sales Consultant
PolicyBazaar.com
01.2019 - 08.2024
- Manage sales through outbound calls and emails
- Maintain detailed project records and ensure timely deliverables
- Analyze customer feedback and implement improvement strategies
- Provide guidance to junior consultants and monitor competitive trends
- Strengthen client relationships and ensure high customer satisfaction
Customer Care Executive
BIBA
06.2018 - 08.2018
- Handled customer queries via calls, emails, and in-person communication
- Resolved billing issues, returns, and complaints effectively
- Maintained high first-call resolution rates and gathered customer insights
Education
BA Programme -
University of Delhi
12th - undefined
C.B.S.E Board
10th - undefined
C.B.S.E Board
Skills
Strong Communication & Presentation
Work planning
Daily workflow improvement
Multitasking & Time Management
Performance monitoring
Motivational leadership
Microsoft windows XP professional
Team motivation
Timeline
Assistant Team Leader
Niva Bupa Health Insurance
09.2024 - Current
Senior Associate Sales Consultant
PolicyBazaar.com
01.2019 - 08.2024
Customer Care Executive
BIBA
06.2018 - 08.2018
12th - undefined
C.B.S.E Board
10th - undefined
C.B.S.E Board
BA Programme -
University of Delhi