NISHA SINGH

Professional Journey

Technical Project Manager(Scrum Master), 07/2022 - Present, Digital Omnichannel Transformation (Payment and Billing teams), Working in a multi-project environment and owning the responsibility of end-to-end delivery if required and successfully handling multiple teams simultaneously., Managing projects end-to-end by demonstrating strong project management skills and following project management standards., Regularly communicating with Business, Product, Developers, Testers, and all other project stakeholders to help business meet the customer expectation., Demonstrating expertise in working with Agile methodologies and driving sprint cycles smoothly., Utilizing knowledge of JIRA and Confluence for effective project management.

Scrum Master, 11/2021 - 07/2022, Colleague Finance, Colleague HR, Led Agile project teams, overseeing the meticulous planning, execution, and delivery phases., Proficiently facilitated key Scrum ceremonies, ensuring the smooth operation of Daily Standups, Sprint Planning, and Retrospectives., Applied rigorous project management techniques to manage project scope, meticulously tracking progress to uphold adherence to committed deliverables., Engaged in close collaboration with product owners to discern priorities, meticulously defining user stories for effective implementation., Collaborated seamlessly with stakeholders spread across multiple global locations, ensuring efficient communication and coordination., Ensured a continuous and well-balanced workflow for the team, making certain that they always had ample work to progress., Proactively raised and addressed risks, offering timely insights to stakeholders to facilitate informed decision-making.

Product Owner, 04/2021 - 11/2021, Golden-pi integration, Mutual fund Revamp, GooglePay integration, Security pledging, Led comprehensive business analysis for multiple customer-facing digital products, including Golden-pi integration, Mutual fund Revamp, GooglePay integration, and Security pledging., Skilfully documented intricate functional requirements, translating them into impactful user stories that precisely aligned with customer needs and business objectives., Collaborated seamlessly with cross-functional teams and external stakeholders, ensuring a cohesive alignment of projects with organizational goals and customer expectations., Conducted rigorous User Acceptance Testing (UAT) to guarantee the delivery of high quality products, meeting and exceeding customer standards., Played a pivotal role in supporting production rollouts and providing ongoing customer support, ensuring a positive and seamless experience for end-users.

Business Analyst - Gurgaon, 08/2019 - 02/2021, Client-Facing Products (Excel-plugin, MI Alerts, CIQ, Ratings), Led the development of the Product Roadmap, actively aligning it with business strategic plans., Engaged in extensive discussions with the product owner and business stakeholders to thoroughly understand, document, and communicate requirements., Translated complex requirements into user-friendly stories for the development team, ensuring clear communication and understanding., Interacted with internal and external advisors and stakeholders to gather requirements and prioritize tasks, fostering collaboration., Led scrum ceremonies, conducted estimations, and maintained RAID (Risks, Assumptions, Issues, Dependencies) for effective project communication., Ensured seamless coordination between the internal development team and stakeholders for the smooth delivery of client-facing products., Actively involved as Level 3 (L3) support for our products, promptly addressing and resolving any production issues reported by customers during and post-production rollouts., Provided timely and effective resolutions to client support queries, contributing to a positive customer experience.

Business Analyst, 09/2017 - 08/2019, 'PiStats', Notification and content Data Analytic Tools for Media and Entertainment, POC for Dominos, Voleba.com, Managed the end-to-end project development life cycle for diverse customer-facing digital products, including 'PiStats', a Data Analytic Tool for Media and Entertainment, and acted as the Point of Contact (POC) for Dominos and Voleba.com., Applied Agile methodologies to meticulously plan, document, and coordinate project activities, ensuring efficient and effective project delivery., Collaborated closely with the product owner to define the product roadmap, gathering intricate user requirements to drive the development of innovative digital solutions., Led scrum ceremonies to foster communication and collaboration within the team, while also conducting thorough Database Testing and API Testing using tools like Postman., Served as a dedicated Single Point of Contact (SPOC) for production/UAT support, maintaining seamless communication between internal teams and external stakeholders.

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