Nisha Thakker
Gandhinagar
Summary
Intend to build a career with leading corporate of hi-tech environment with commitment and dedication, which will help me to explore myself fully and realize my potential for the growth of organization. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Overview
14
14
years of professional experience
Work History
Team Leader
Tech mahindra
Gandhinagar
08.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
Team Leader
GJ Tech solutions
08.2022 - 08.2024
- Created daily work schedules for staff members according to the needs of the business.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
Business Process Lead
First source solutions
02.2017 - 08.2022
- Monitored performance metrics against established goals after implementation of process changes.
- Resolved issues arising during implementation of process improvements in a timely manner.
Team Leader Operation
Aegis BPO Limited
Bhopal
12.2010 - 12.2017
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
Education
B.COM (Graduate) - Accounting and Business Management
Sam Girl College
Bhopal01.2011
12th MP Board -
Pooja Convent
Bhopal01.2008
10th MP Board -
01.2006
Skills
- Documentation And Reporting
- Work Planning and Prioritization
- Client Service
- Performance Evaluations
- Goal Setting
- Giving Constructive Feedback
- Call Center Operations
Accomplishments
- 10 Times Got Award for STAR PERFORMER as a Team Leader
- Star performer in first source solution 3 times in a row
- Got shrinkage RNR for 5 times in current organizations
- Got lowest attrition Award in the center
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Team Leader
Tech mahindra
08.2023 - Current
Team Leader
GJ Tech solutions
08.2022 - 08.2024
Business Process Lead
First source solutions
02.2017 - 08.2022
Team Leader Operation
Aegis BPO Limited
12.2010 - 12.2017
B.COM (Graduate) - Accounting and Business Management
Sam Girl College
12th MP Board -
Pooja Convent
10th MP Board -
Hobbies
- Reading
- Listening Music
Hobbies
- Reading
- Listening Music
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