Open To Work
Nishad Jandroia
Faridabad
Summary
Results-driven Front Office Associate, proficient in organizational management and MS WORD. Achieved a 12% increase in customer satisfaction through strategic leadership and efficient project planning. Demonstrated expertise in managing financial transactions while enhancing operational efficiencies, underscoring strong communication skills and a commitment to excellence. Resourceful Front Office Associate known for productivity and efficiency in task completion. Specialize in customer service, data entry, and appointment scheduling, ensuring smooth front office operations. Excel in communication, problem-solving, and time management skills to enhance guest satisfaction and workplace harmony.
Overview
4
4
years of professional experience
Work History
Front Office Associate
The Oberoi Gurugram
Gurgaon
06.2023 - Current
- 1 month worked as a bellboy.
- I worked for 5 months at The Business Centre.
- I worked at the reception for 3 months.
- I worked as a cashier for 5 months.
- Handled cash payments for guest transactions accurately and efficiently.
- Managed daily reports related to occupancy rates, revenues, accounts receivable, and payable.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Compiled and processed expense reports, assisting with budget management.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Assisted with special projects as assigned by supervisor.
Trainee
The Leela Palace
Banglore
12.2021 - 04.2022
- Analyzed customer feedback data to identify areas for improvement in services offered by the hotel.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Ensured all safety regulations were followed within the hotel premises.
- Improved customer satisfaction score by 12% in 4 months.
Education
Bachelor of Hotel Management - Hotel Management
06-2023
Skills
- Management
- Leadership
- Project Planning
- Time Management
- Organizational Management
- MS WORD
- Organizational proficiency
- Communication Skills
- Meeting Coordination
- Billing and Invoicing
Accomplishments
- Elected as Head Boy for the session 2018-19
- Elected as Sports Captain for the session 2017-18
- MUN (Model United Nations) pa
Short term goals
- Accepting additional responsibilities in my current position.
- Enroll in a course or certification program to enhance your expertise in a particular field.
Education
CBSE, English, 2020, 85-89.9%, CBSE, English, 2018, 75-79.9%
Personal Information
- Date of Birth: 05/02/02
- Gender: Male
- Marital Status: Single/Unmarried
Languages
- English
- Hindi
- Spanish
Extracurricular Activities
3x District Level Football Competition Winners 2x Inter School Football Competition Winners
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
₹51000/yr - ₹200000/yrTimeline
Front Office Associate - The Oberoi Gurugram
06.2023 - Current
Trainee - The Leela Palace
12.2021 - 04.2022
Aravali International School - Bachelor of Hotel Management, Hotel Management