NISHAN H
Technical Support Specialist
Mangalore,KA
Summary
To work in learning and challenging environment, utilizing my skill and knowledge to the best of my abilities and contribute proactively to the needs of an organisation as well as personal growth.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Technical Support Specialist
Diya System
Mangalore, Karnataka
01.2018 - Current
- Assisting 3 Customers at a time and resolving their issue on chat.
- Fixing website bugs and also worked on many CMS software.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Displayed courtesy and strong interpersonal skills with all customer interaction over chat and email.
- Removed malware and other threats from hacked websites.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Worked on cPanel, WHM and vDeck.
Education
Diploma in Computer Science Engineering -
Vivekananda Polytechnic
Puttur 06.2015 - 05.2018
SSLC -
NALANDA ENG MEDHIGH SCHOOL
06.2009 - 04.2010
Skills
Problem-solving
Debugging and issue resolution
Technical communication
Additional Information
- PROJECT: CORE COMPETENCIES COMPUTER LANGUAGES: HOBBIES: DECLARATION:
- This project is aimed at collecting feedback from students on behalf of lecturers teaching. The project is designed using XHTML, JavaScript, PHPmyadmin (mySQL) and runs on all platform (Windows, Linux, Mac). Team building and management. Process management. Problem solving skills. Interior fabrication. C Program. Java. MySQL. PHP. Photoshop. Mobile refurbishing. I hearby declare that the above information is true to the best of my knowledge. I take full responsibility if any of the above facts are later proved to be inaccurate.
Timeline
Technical Support Specialist
Diya System
01.2018 - Current
Diploma in Computer Science Engineering -
Vivekananda Polytechnic
06.2015 - 05.2018
SSLC -
NALANDA ENG MEDHIGH SCHOOL
06.2009 - 04.2010