Nishant Aditya Roy
Guwahati
Summary
Dynamic travel agent with 5 years at ROY AGENCY, adept at crafting customized itineraries and enhancing client experiences. Proficient in booking software and skilled in effective communication, I excel in building relationships and negotiating sales, ensuring seamless travel arrangements and satisfied clients. Passionate about delivering exceptional service in the travel industry.
Overview
8
8
years of professional experience
Work History
Travel Agent/Freelancer
ROY AGENCY
Guwahati
01.2018 - Current
- Company Overview: Under KRAZY TRIP
- Utilized booking software to secure reservations and manage client records efficiently.
- Developed relationships with vendors to enhance service offerings for clients.
- Educated clients on travel insurance options and necessary documentation requirements.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Researched availability of airfare and hotel rooms using reservation systems.
- Created travel itineraries and made adjustments to meet client specifications.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Processed payments from clients via cash or credit cards.
- Ticketing of Flights Trains and booking vehicles for tourists for all North east tour including North India With experience in sales and dealing with customers and their queries for 5 Years
- Designed customised travel itineraries for clients based on preferences and budgets.
- Coordinated travel arrangements including flights, hotels, and transportation services.
- Managed client inquiries and provided timely information regarding travel policies.
Education
Bachelor of commerce -
DISPUR COLLEGE
GUWAHATI01.2017
DIPLOMA IN COMPUTER APPLICATION - COMPUTER APPLICATIONS
SUN INFOSYS
GUWAHATI06-2015
HIGHER SECONDARY - Commerce
GAUHATI COMMERCE COLLEGE
Guwahati, Assam01.2014
METRICULATION -
DISNEYLAND HIGH SCHOOL
Guwahati, Assam01.2012
Master of Tourism and Travel Management (MTTM) - Tourism Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
GUWAHATISkills
- 6-month diploma in computer applications
- Experience in data entry and database management
- Data labelling and research
- Working with AI tools to augment productivity
- Booking software
- Effective communication
- Conflict resolution
- Sales negotiations
- Travel industry expertise
- Tour preparation
- Travel research
- Client relationship building
- Leisure travel
- Destination knowledge
Languages
English, Hindi, Assamese
Hobbies and Interests
Writing, Cricket, Gaming
Timeline
Travel Agent/Freelancer
ROY AGENCY
01.2018 - Current
Bachelor of commerce -
DISPUR COLLEGE
DIPLOMA IN COMPUTER APPLICATION - COMPUTER APPLICATIONS
SUN INFOSYS
HIGHER SECONDARY - Commerce
GAUHATI COMMERCE COLLEGE
METRICULATION -
DISNEYLAND HIGH SCHOOL
Master of Tourism and Travel Management (MTTM) - Tourism Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
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