Eager to learn new things
SHILPA K S
Customer Support Executive
Bangalore
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
Languages
2
2
Certifications
12
12
years of professional experience
Work History
Customer Support Executive
StarTek
04.2026 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Relationship Officer
Bharti Airtel Limited
07.2014 - 12.2016
- Managed customer relationships and handled service support queries.
- Coordinated with internal teams to resolve service issues.
- Maintained service records and documentation.
- Ensured high customer satisfaction through communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
MBA - HR
Karnataka State Open University
Mysore, IndiaB.Com -
Kuvempu University
Haveri, India01-2020
Diploma - Computer Science
Board of Technical Education
01-2012
SSLC - undefined
Kasturba Girls High School
01-2009
Skills
DICA – Diploma in Computer Applications(6 Month Course)
Ramanagara
Technical Skills:MS WordMS ExcelPowerPointInternet & EmailBasic Computer KnowledgeTyping Skills(40WPM)
Certification
DICA – Diploma in Computer Applications
Interests
Want to Discover the world
Timeline
Customer Support Executive
StarTek
04.2026 - Current
Customer Relationship Officer
Bharti Airtel Limited
07.2014 - 12.2016
SSLC - undefined
Kasturba Girls High School
Diploma - Computer Science
Board of Technical Education
MBA - HR
Karnataka State Open University
B.Com -
Kuvempu University