NISHANT C. GUPTA
Technical Support - Proficient
Mumbai,MH
Work Preference
Summary
Cloud support professional administering 15+ Microsoft 365 tenants and supporting 75+ users per month across tenant governance, licensing, identity workflows, and Barracuda and Datto backup solutions, holding Microsoft 365 Certified: Administrator Expert. Manages Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID access while handling user provisioning, MFA, and group-based controls for client environments.
Overview
3
3
Languages
4
4
Certifications
18
18
years of professional experience
Work History
Technical Support Proficient
Inspiroz IT Services Pvt. Ltd.
Mumbai, Maharashtra
10.2020 - Current
- Resolve 15-20 support tickets per shift across Microsoft 365 environments while maintaining clear client communication.
- Administer Microsoft 365 users, groups, licenses, onboarding, offboarding, and access controls across multiple client tenants.
- Support identity governance tasks including MFA coordination, password resets, and group-based access management in Entra ID.
- Manage Barracuda and Datto backup solutions, validate backup status, and support restore operations when needed.
- Administer Google Workspace environments end to end, covering shared drives, access controls, spam filtering, and data transfer.
- Maintain SOPs, operational checklists, and client governance reporting while coordinating incidents, vendors, and escalations.
IT Engineer
CMS IT Services
Mumbai, Maharashtra
07.2017 - 10.2020
- Resolved 10-20 incidents per week across Microsoft 365, VPN, printer, and endpoint support requests.
- Administered Microsoft 365 and Google Workspace Super Admin accounts, managing users, groups, permissions, and license assignments.
- Supported Druva Server backup administration, including user lifecycle tasks and NAS backup validation.
- Led desktop, laptop, OS, and application lifecycle management in line with organizational standards.
- Assisted with VPN, printer, domain migration, and endpoint configuration activities during infrastructure changes.
- Collaborated with vendors to troubleshoot network and security devices across regulated, high-availability environments.
IT Engineer
Tata Consultancy Services (TCS)
Mumbai, Maharashtra
01.2016 - 05.2017
- Administered Active Directory access, shared folders, and account changes across Windows endpoints.
- Managed application licensing for AutoCAD and maintained endpoint configurations for supported users.
- Assisted with backup, recovery, and SAN-related support tasks to maintain service continuity.
- Implemented security controls to block unauthorized access and strengthen data protection.
- Supported Microsoft 365 administration tasks across Exchange Online, Microsoft Teams, SharePoint Online, and Entra ID.
IT Engineer / Service Delivery Engineer
Omnitech InfoSolutions Ltd.
Mumbai, Maharashtra
01.2012 - 12.2015
- Supported desktop, operating system, and application installations while troubleshooting user issues across varied client environments.
- Administered Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and Entra ID, in client support scenarios.
- Applied Microsoft Intune, Conditional Access, Azure AD Connect, and PowerShell scripting to strengthen identity and endpoint administration.
- Produced technical support for client demos and executive presentations, translating infrastructure details into clear client-facing guidance.
- Documented runbooks and SOPs to standardize recurring support tasks and improve handoff quality across service delivery work.
ADSL Engineer (Broadband Networks)
Media Computronics Pvt. Ltd.
04.2008 - 12.2011
- Troubleshot 500+ clients for broadband connectivity and network issues across home and business environments.
- Configured and diagnosed broadband routers and customer premise equipment for stable last-mile access.
- Managed LAN environments, including DNS and DHCP troubleshooting, to restore internal network connectivity.
- Resolved antivirus platform and Outlook issues to reduce user disruption and repeated support escalations.
- Supported customer connectivity problems with clear, responsive troubleshooting across router, LAN, and application layers.
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai04-2008
Skills
Exchange Online
Microsoft Teams
SharePoint Online
Entra ID (Azure AD)
Microsoft Intune (conceptual)
Conditional Access
Exchange Online Protection
Azure AD Connect
PowerShell scripting
Identity governance
Incident coordination
Client governance reporting
Runbook authoring
SOP maintenance
Endpoint security administration
Microsoft 365 administration
Google Workspace administration
Backup administration
ITSM ticketing
Barracuda and Datto backup solutions
Patch management
Accomplishments
Total Experience: ~16 Years
Certification
Azure Fundamentals
CERTIFICATIONS & TRAINING
- Azure Fundamentals – Simplilearn
- Computer Hardware & Networking – NIIT
ADDITIONAL INFORMATION
- Work Model: Experienced in MSP / multi-client delivery and remote support
- Strengths: Client communication, documentation, independent ownership, escalation judgment
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Technical Support Proficient
Inspiroz IT Services Pvt. Ltd.
10.2020 - Current
IT Engineer
CMS IT Services
07.2017 - 10.2020
IT Engineer
Tata Consultancy Services (TCS)
01.2016 - 05.2017
IT Engineer / Service Delivery Engineer
Omnitech InfoSolutions Ltd.
01.2012 - 12.2015
ADSL Engineer (Broadband Networks)
Media Computronics Pvt. Ltd.
04.2008 - 12.2011
Bachelor of Commerce - Commerce
Mumbai University