Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nishant Dhoke

Senior Manager - Mobile Fueling
Ahmedabad,GJ

Summary

I am an accomplished Sales Manager having 8 years of experience developing and maximizing Retail sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
Language
3
3
years of post-secondary education
8
8
years of professional experience

Work History

Senior Manager- Mobile Fueling

Reliance BP Mobility Limited
Ahmedabad, Gujarat
03.2020 - Current
  • · Handling & planning day to day tasks for smooth operations.
  • · Assessment on competitor analysis to study market trend to maximize our market share.
  • · Identify and developing potential customers for achieving business volumes consistently.
  • · Generating business from existing customer to achieve sales growth.
  • · Placing the product in right market to penetrate the maximum sales.
  • · Providing training to sales team and channel partners to ensure optimum of day to day operations.
  • · Identifying and appointing right channel partner for business expansion and better customer service.
  • · Working on profitability structure of each channel partner for longer bond with company.
  • · Organizing the marketing the activities to create product visibility and work of mouth about product in market.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.

Retail Outlet Manager

Reliance Industries Limited
Bhopal, Madhya Pradesh
03.2017 - 02.2020
  • Increasing sales for all businesses within geographical area.
  • Responsible for collection, remittance and re-conciliation of cash as per laid down commercial policies and processes.
  • Conduct field visits and trading area surveys; identify potential sales; identify portable candidates and conduct interviews to enroll dealers/lube distributors/Plaza Franchises.
  • All complaints specially related to Quality and Quantity for customer to be investigated.
  • Training all channel partners on SOP’s and New launches using all available training tools.
  • Lunching customer oriented schemes to increase sales and Building customer relation.
  • Looking after Non-Fuel activity also – Lubricant Sales & Handling the Franchisees of Transconnect.
  • Market surveys for Loyalty Schemes.
  • Handling multiple outlets and Channel partners.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

Guest Delight Manager

Domino’s Pizza
Bhopal, Madhya Pradesh
06.2013 - 02.2017
  • Preparing various promotion plans for Sales Growth.
  • Training restaurant trainers and help to train manager trainees and swing managers for sales growth and providing excellent guest experience.
  • Daily operations’ checks.
  • Recording documentation in employee personnel files.
  • Products Inventory, reports, Cash, mails implementation.
  • Making P&L reports on weekly mid-month and End of month.
  • Hiring and conducting orientations of crew members in Restaurant.
  • Preparing all reports for the next month(Management schedule, training, Projected guest counts, People development plan, monthly maintenance and repair budget and implementation).
  • Preparing action plans for achievement of the Monthly P&L targets.
  • Managing People, Product and Equipment,.
  • Shift Running, Achieving Shift Targets by Quality, Service and Cleanliness.
  • Executing crew incentives and enthusiasm calendar activities and maintaining crew bulletin board.
  • Supervising the Crew members to follow the procedures through proper on floor training and following up procedure.
  • Developing Management Trainees to execute excellent restaurant operation and generating various reports.
  • Conducting restaurant operation reviews and guiding the shift managers on their area of opportunities for future growth.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Surveyed guests to check for areas in need of improvement.

Education

Bachelor of Science - Hotel And Hospitality Administration

Indian Institute of Hotel Management
Goa
07.2010 - 03.2013

Skills

    Business Development and Planning

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Additional Information

  • Interests : Cricket , Table Tennis.
  • Reference : Mr. Deepak Asrani - State Head-GJ,RBML.

Timeline

Senior Manager- Mobile Fueling

Reliance BP Mobility Limited
03.2020 - Current

Retail Outlet Manager

Reliance Industries Limited
03.2017 - 02.2020

Guest Delight Manager

Domino’s Pizza
06.2013 - 02.2017

Bachelor of Science - Hotel And Hospitality Administration

Indian Institute of Hotel Management
07.2010 - 03.2013

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Nishant DhokeSenior Manager - Mobile Fueling