Akash Dhama
Summary
Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Arjan Dugal
07.2025 - Current
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Trained new employees in customer service standards and store policies.
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
- Created positive working environments by offering support and guidance to staff.
- Led the visual merchandising efforts, creating captivating displays that drove product sales.
- Managed daily operations, achieving a 20% increase in sales over two years.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Senior Sales Manager
Arjan Dugal
10.2024 - 06.2025
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
- Created positive working environments by offering support and guidance to staff.
- Closely monitored team performance, identifying improvements and managing change.
- Interacted with customers to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
- Analysed sales data to identify trends, adjust strategies, and maximise profitability.
- Inspected equipment, shopping floors and store rooms for damages or faults and scheduled maintenance activities after peak periods.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Used a confident, friendly approach when interacting with clients, maintaining excellent relationships by being helpful and supportive.
DM II
ICICI bank limited
Patiala
05.2024 - 07.2024
- Assessed customer requirements and customised product offerings to meet specific needs and preferences.
- Managed a portfolio of key accounts, maintaining strong relationships and maximising sales opportunities.
- Negotiated contracts with new and existing clients to secure profitable deals and foster long-term partnerships.
Business Developer
Careers360
Gurugram
- Connected and Counsel working professionals / Students for Career Development Programs
Business Developer
Careers360
Gurugram
- Conducted onboard calls to prospective the students based on their profile suggests Them partner colleges of college search
Education
Class XII -
NS Public School
01.2018
Class X -
JNV
01.2016
PGDM - Marketing & Operation
New Delhi Institute of Management
B.com -
DAV(PG) College
Skills
- Intermediate Computing and Application Level in Advance MS Excel
- Working knowledge of Tableau
- Data analysis with R programing
- Product and service knowledge
- Customer rapport
- Inspiring leadership
- Upselling techniques
- Operational efficiency
- Store Management
- Sales monitoring
- Customer relationship management
- Sales reporting
- Cash-handling expertise
Custom Section
- Certification of participation in IT club "Techno Talent Hunt" 2022 NDIM
- Certification Of participation in It club In poster making 2022 NDIM
- Certificate of participation in AI ML Group Dashboard Making
Positions Of Responsibility
- General Secretary Of Cultural Club NDIM
- Sport Coordinator of SPARDHA 2023 NDIM
- Public and PR Head of IT club 2022 NDIM
Personal Information
Date of birth: 01/09/2001
Websites, Portfolios and Profiles
https://www.linkedin.com/in/akashdhama09/
Community Service
- Teaching Volunteer
- Creating awareness in the field of health, environment, sanitation & awareness of the underprivileged women, children & their families.
Languages
English
Advanced
C1
Affiliations
- Member, Institution of Higher Education
Certification
- certified
Timeline
Retail Store Manager
Arjan Dugal
07.2025 - Current
Senior Sales Manager
Arjan Dugal
10.2024 - 06.2025
DM II
ICICI bank limited
05.2024 - 07.2024
Business Developer
Careers360
Business Developer
Careers360
Class XII -
NS Public School
Class X -
JNV
PGDM - Marketing & Operation
New Delhi Institute of Management
B.com -
DAV(PG) College