Nishant Joshi
Pune
Summary
Project Management Office (PMO) professional with over 4 years of experience in the IT sector. Expertise in streamlining project processes and optimizing resource allocation to ensure timely and budget-compliant project delivery. Demonstrated success in collaborating with cross-functional teams and managing complex projects while effectively mitigating risks. Committed to enhancing organizational efficiency through strategic initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Management Officer
T-systems India ICT Pvt Ltd
Pune
01.2021 - Current
- Managed diverse project portfolio, aligning initiatives with strategic business objectives.
- Mentored a team of seven chapters, fostering continuous improvement and professional development.
- Prepared Operational Level Agreements by collaborating with stakeholders to prioritize project requirements.
- Designed and maintained comprehensive service catalog and Service Level Agreements (SLAs).
- Oversaw multiple customer-handled projects, ensuring efficient resourcing and accurate invoicing.
- Managed project budgets, forecasting costs, and tracking financial performance for improved collaboration.
- Drove cross-functional engagement, achieving 20% enhancement in project collaboration and reduced lifecycle.
Change Manager
T-systems India ICT Pvt Ltd
Pune
01.2020 - 12.2020
- Managing activities includes engaging stakeholders in change efforts, ensuring that they are ready for upcoming changes, measuring and reporting change progress, assessing business readiness, and planning and supporting the employees.
- Conduct Change Advisory Board (CAB) and Technical Advisory Board (TAB) meetings to discuss changes that must be implemented.
- Review the changes and engage in team meetings to discuss the accuracy and expected information in the document.
Problem Management
T-systems India ICT Pvt Ltd
Pune
01.2020 - 12.2020
- Coordinated and managed Problem Management process across organization and external vendors.
- Chaired postmortem review meetings after major incidents, issuing root cause analysis reports to leadership.
- Ensured implementation of corrective and preventive actions to mitigate future incidents.
- Acted as first escalation point to expedite resolution of problems and complaints.
- Reviewed efficiency of Problem control process, recommending improvements for enhanced performance.
Order Manager
T-systems India ICT Pvt Ltd
Pune
01.2019 - 12.2019
- Managing the entire end-to-end order life cycle to enhance operational efficiency.
- Resolved external and internal queries regarding ordering status, billing, and client account information.
- Collaborated with cross-functional teams to deliver accurate solutions and timely updates to customers.
- Managed supplier communications to fulfill customer requirements effectively.
- Generated reports for senior leadership using RCA to compare planned SLAs against actual performance.
SPATIAL DATA SPECIALIST I
HERE SOLUTIONS INDIA PVT LTD
Airoli
08.2017 - 05.2019
- Working with the Data Processing team, which is responsible for using source data to create, update, or modify digital map databases inside Europe and worldwide.
- Our team works on products that are delivered to the customer directly after creation.
- Maintain compliance with database specifications and project requirements. Perform quality checks on data input to test the validity of data with the assistance of experienced co-workers and analysts.
Education
Bachelor of Commerce - Accounting And Finance
Model College
Dombivli06-2017
Skills
- Project management and resource management
- Quality assurance and ITIL framework
- Stakeholder engagement and communication
- Root cause analysis and problem solving
- IT service management
Certification
- ITIL Foundation V4
- Foundations of Project Management
- Introduction to Scrum Master Training
- Introduction to Data Analytics
Languages
English
First Language
German
Upper Intermediate (B2)
B2
Accomplishments
- Recognized with Employee of Q2 2024 and Q1 2025 for efficiently managing PMO activities
Timeline
Project Management Officer
T-systems India ICT Pvt Ltd
01.2021 - Current
Change Manager
T-systems India ICT Pvt Ltd
01.2020 - 12.2020
Problem Management
T-systems India ICT Pvt Ltd
01.2020 - 12.2020
Order Manager
T-systems India ICT Pvt Ltd
01.2019 - 12.2019
SPATIAL DATA SPECIALIST I
HERE SOLUTIONS INDIA PVT LTD
08.2017 - 05.2019
Bachelor of Commerce - Accounting And Finance
Model College
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