Nishant Mishra
Summary
Result-oriented E-commerce and sales professional with 6+ years of experience in Account Management, Institutional Sales, and Relationship Management. Skilled in new business acquisition, upselling, cross-selling, and client retention across BFSI and corporate segments. Hands-on expertise in treasury products including Mutual Funds, Investment Solutions, and Wealth Management offerings. Adept at engaging CXO-level decision makers, analyzing client needs, and delivering tailored financial solutions. Proven track record in revenue generation, client satisfaction, and portfolio expansion, with strong interpersonal, negotiation, and presentation skills.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Team Leader
Snapdeal
Surat
09.2025 - Current
- Led a team of associates to enhance workflow efficiency in e-commerce operations.
- Coordinated daily activities to ensure timely order processing and customer satisfaction.
- Trained new employees on company policies and operational procedures.
- Implemented process improvements to streamline inventory management systems.
- Monitored team performance and provided feedback for continuous improvement.
- Led team operations to enhance efficiency and streamline processes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
Sr. Key Account Manager
Rapibizz India
04.2023 - 08.2025
- Developed onboarding plans for new hires across various departments.
- Facilitated training sessions to educate employees on company policies and culture.
- Collaborated with HR to streamline onboarding processes and improve efficiency.
- Coordinated logistics for orientation events, ensuring a smooth experience for newcomers.
- Created onboarding materials to enhance employee understanding of job responsibilities.
- Conducted follow-up meetings with new hires to address questions and concerns.
- Implemented feedback mechanisms to gather insights on the onboarding experience.
- Mentored junior staff in best practices for employee integration into the company culture.
- Maintained an organized database of information about newly hired employees.
- Scheduled and conducted onboarding meetings with new hires to ensure a smooth transition into their role.
- Identified opportunities for improvement in the onboarding process.
- Created and maintained onboarding materials such as handbooks, policies, and procedures.
Assistant Manager
Yes Bank
01.2022 - 04.2023
- Managed day-to-day operations of the branch, ensuring smooth handling of customer accounts, efficient transaction processing, and effective life cycle management.
- Cultivated a strong sales and service culture, fostering a collaborative environment to achieve business goals.
- Managed branch operations and customer accounts with a focus on treasury and investment products.
- Ensured strict adherence to all regulatory and statutory requirements, actively mitigating operational, financial, and informational risks through rigorous compliance and risk management.
- Generated accurate and timely Management Information Systems (MIS) reports, providing critical process-related insights for informed decision-making.
- Promoted Mutual Funds, Bonds, and Banking Services to HNI and retail clients, improving portfolio diversity.
- Played a vital role in preparing audit-related deliverables and resolving audit findings, contributing to the seamless completion of audits.
- Proactively identified opportunities for process improvements, resulting in cost savings and streamlined implementation of new products and processes.
- Prioritized exceptional customer service, effectively managing lobbies and queues, and consistently demonstrating empathy and active listening to enhance the overall customer experience.
- Demonstrated strong leadership and teamwork, effectively collaborating with the team to achieve departmental goals.
- Showcased a deep commitment to providing excellent customer service and fostering positive customer relationships.
- Leveraged strong analytical skills to drive process improvements and enhance operational efficiency.
Sr. Sales Executive
Easysell service private ltd
09.2019 - 12.2021
- Established and executed comprehensive in-store onboarding programs for new retail employees.
- Conducted orientation sessions to cover company policies, procedures, and culture, ensuring a seamless transition for new hires.
- Collaborated with store managers and team leaders to offer continuous support and guidance to new employees.
- Provided on-the-job training and mentorship to ensure new hires were equipped with essential skills and knowledge.
- Solicited feedback from new hires to enhance the onboarding process and improve the employee experience.
- Decreased new hire time-to-productivity by 25% through streamlined onboarding procedures.
- Focused on cross-selling and portfolio enhancement, contributing to repeat business and retention.
- Enhanced employee engagement and retention rates within the initial 90 days by implementing a holistic onboarding program.
- Oversaw the completion of new hire paperwork, including employment contracts and benefits enrollment.
- Offered ongoing support and mentorship to new hires, addressing their questions and concerns throughout their onboarding journey.
- Collaborated with HR and store managers to streamline and optimize the onboarding process.
Education
MBA/PGDM (Pursuing) - Finance
Narsee Monjee Institute Of Management Studies
Mumbai 01.2026 - 03.2026
BBA/Management - Finance
Veer Narmad South Gujarat University
Skills
- Customer Relationship Management (CRM) Software
- Contract Negotiation and Management
- Account Planning and Strategy Development
- Key Performance Indicator (KPI) Tracking and Analysis
- Market Research and Competitive Analysis
- Treasury and Banking products
- Customer-Centric Mindset and Empathy
- Relationship Building and Management
- Sales Forecasting and Planning
- Communication and Interpersonal Skills
- Problem Solving and Critical Thinking
- Strategic Planning and Execution
Languages
- Gujrati
- Hindi
- English
- Gujrati
- Hindi
Languages
English
Intermediate
B1
Hindi
Upper Intermediate
B2
Gujarati
Advanced
C1
Timeline
MBA/PGDM (Pursuing) - Finance
Narsee Monjee Institute Of Management Studies
01.2026 - 03.2026
Team Leader
Snapdeal
09.2025 - Current
Sr. Key Account Manager
Rapibizz India
04.2023 - 08.2025
Assistant Manager
Yes Bank
01.2022 - 04.2023
Sr. Sales Executive
Easysell service private ltd
09.2019 - 12.2021
BBA/Management - Finance
Veer Narmad South Gujarat University