Nishant Nikam
Thane
Summary
Dynamic professional with extensive experience at IDFC FIRST BANK, excelling in KYC compliance and MIS reporting. Proven track record in vendor management and process mapping, enhancing operational efficiency. Adept at resolving complex issues and fostering team collaboration, driving strategic initiatives that support organizational goals.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Team Lead
IDFC FIRST BANK
Thane
04.2019 - Current
- Facilitated KYC onboarding, verifying client identities to mitigate risks and enhance compliance.
- Creation and distribution of MIS reports to inform operational decisions and drive strategic planning
- Sales Training
- Conducted system mapping to identify integration points, streamlining processes and enhancing operational effectiveness.
- Vendor Agreement and payment related work
- Vendor KYC and compliances
- IT related issue handling
- Loan Disbursement sales force related issues
- Fraud and Delinquency Tracking and Management
- Vendor Payout and related issues
- Post disbursal - RC Invoice & Insurance tracking and MIS Publishing
- Post disbursal - Physical Document tracking
- Audit related issues
- Branch Nodal and MD escalation
- Product Stationery
Phone Banking Officer
Yes Bank
Thane
09.2018 - 04.2019
- Resolved transaction discrepancies to enhance customer trust
- Guided customers in exploring complementary products to increase satisfaction
- Managed inquiries on fraudulent transactions to ensure customer security
- Encouraged customers to explore complementary products
Operation executive
Axis Securities Ltd
Mumbai
12.2016 - 08.2018
- Fraudulent transaction management
- Coordinated with sales and corporate teams to streamline communication and enhance transaction processes
- Co-ordination with sales and corporates
- Managed and investigated fraudulent transaction cases to minimize losses and protect customer assets
- Provided global customer assistance to resolve issues and improve overall customer satisfaction
- Created business reports to support decision-making processes
- Nodal and MD escalation
- Finacle system operation related to card issuance
Education
B.sc - Computer Science
Mumbai University
MumbaiH.S.C -
Mumbai University
S.S.C -
Board of Maharashtra
Skills
- KYC compliance
- Fraud analysis
- Management information systems
- KYC onboarding
- Fraud investigation
- System mapping
- Process mapping
- Vendor compliance
Languages
English
Upper Intermediate (B2)
B2
Marathi, Hindi
First Language
Timeline
Team Lead
IDFC FIRST BANK
04.2019 - Current
Phone Banking Officer
Yes Bank
09.2018 - 04.2019
Operation executive
Axis Securities Ltd
12.2016 - 08.2018
B.sc - Computer Science
Mumbai University
H.S.C -
Mumbai University
S.S.C -
Board of Maharashtra