Nishant Pillai
Restaurant Assistant Manager
Goa
Summary
Dynamic professional with extensive experience in restaurant management at Thalassa Beach Boutique Resort. Proven track record in enhancing guest relations and optimizing inventory control. Skilled in staff training and development, resulting in improved service delivery and operational efficiency. Committed to maintaining food safety compliance while driving customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Assistant Restaurant Manager
Thalassa Beach Boutique Resort
01.2023 - Current
- Assisted in managing daily operations to ensure high-quality guest experiences.
- Implemented staff training programs, enhancing service delivery and team performance.
- Coordinated inventory management processes to maintain optimal stock levels.
- Developed scheduling strategies that improved staff efficiency during peak hours.
- Resolved customer inquiries swiftly, fostering positive relationships and repeat visits.
- Collaborated with kitchen staff to streamline food preparation processes, reducing wait times.
- Analyzed guest feedback to identify areas for operational improvement and service enhancement.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Owner
Loop Bar And Restaurant
12.2020 - 06.2022
- Managed daily operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented marketing strategies to boost customer engagement and brand awareness.
- Oversaw staff training programs, enhancing team performance and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Fostered relationships with local suppliers, negotiating favorable terms to support sustainable sourcing.
- Coordinated events and promotions, increasing foot traffic and revenue during peak seasons.
- Analyzed customer feedback to refine menu offerings and improve overall dining experience.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Marketing Manager
Peter Paul Seafoods
10.2018 - 03.2020
- Developed and executed marketing strategies to enhance brand visibility and drive customer engagement.
- Analyzed market trends and consumer behavior to inform product positioning and promotional campaigns.
- Collaborated with cross-functional teams to launch new product lines successfully.
- Managed digital marketing initiatives, including social media campaigns and email marketing efforts.
- Oversaw budget allocation for marketing projects, ensuring cost-effective resource management.
- Conducted competitive analysis to identify growth opportunities within the seafood industry.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Production Manager
Ocean Pearl Seafoods
09.2013 - 08.2018
- Oversaw daily production schedules to ensure timely product delivery.
- Managed inventory levels to optimize supply chain efficiency.
- Developed and implemented quality control procedures to maintain food safety standards.
- Trained and mentored team members on operational best practices and safety protocols.
- Coordinated cross-functional teams to streamline production processes.
- Analyzed production data to identify areas for process improvement and cost reduction.
- Implemented lean manufacturing techniques to enhance productivity and reduce waste.
- Led initiatives to adopt new technology for improved operational efficiency in production lines.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
Education
Bachelor of Science - Statistics
University of Manitoba
Winnipeg, Manitoba 01.2011
Skills
Shift management
Employee scheduling
Food safety compliance
Staff training and development
Opening and closing procedures
Customer assistance
Guest relations
Restaurant operations
Performance evaluations
Training and mentoring
Promotions and events coordination
Inventory control
Staff assessment
Menu planning
POS system
Timeline
Assistant Restaurant Manager
Thalassa Beach Boutique Resort
01.2023 - Current
Owner
Loop Bar And Restaurant
12.2020 - 06.2022
Marketing Manager
Peter Paul Seafoods
10.2018 - 03.2020
Production Manager
Ocean Pearl Seafoods
09.2013 - 08.2018
Bachelor of Science - Statistics
University of Manitoba