Nishant Singh
Bangalore
Summary
PMP certified Project Manager with 13 years of experience delivering enterprise-scale operations, training, and certification programs across global regions. Proven expertise in end-to-end project lifecycle management, stakeholder engagement, risk and issue management, and process optimization. Strong background in leading cross-functional teams, managing budgets, schedules, SLAs, and driving operational efficiency through automation and continuous improvement to deliver measurable business outcomes.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Business Analyst III (Training & Certification Operations)
Red Hat
06.2021 - Current
- Lead end-to-end delivery of global training and certification programs as a project owner, managing scope, timelines, dependencies, risks, and stakeholder expectations.
- Plan and execute multiple concurrent initiatives across NAMER, EMEA, and APAC, coordinating with Sales, Delivery, Finance, Revenue, and Support teams.
- Own project governance, including status reporting, risk and issue tracking, escalation management, and SLA adherence.
- Manage budget-aligned operations covering eCommerce, billing, invoicing, refunds, and subscription activations using Salesforce and Oracle EBS.
- Drive process improvement and automation projects, reducing manual effort and improving turnaround time through SOPs and system enhancements.
- Act as the primary escalation and decision point for high-impact customer and operational issues.
- Deliver executive-ready dashboards and reports covering revenue, utilization, operational KPIs, and project health.
- Support change management by leading documentation, training, and stakeholder communication during process and system transitions.
Senior Business Analyst – Account Lead (Program & Transition Management)
JLL (Jones Lang LASALLE)
05.2019 - 05.2021
- Led program and transition management for multiple client portfolios, ensuring seamless onboarding, offshore transitions, and business continuity.
- Owned end-to-end financial operations including expense processing, payment batch creation, accounts payable and receivable tracking, and variance resolution.
- Planned and executed client transitions and process migrations, including pilot setup, training plans, SOP development, quality parameters, and go-live support.
- Partnered with cross-functional teams and client stakeholders to manage scope, timelines, risks, and deliverables during transitions.
- Drove process improvement initiatives to streamline financial workflows, improve accuracy, and enhance customer experience.
- Prepared and presented financial variance reports and operational dashboards, enabling timely issue resolution and data-driven decision-making.
- Ensured compliance with internal controls, audit requirements, and client financial governance standards.
- Client Transitions: Successfully transitioned 5 client accounts in 2020 and 3 client accounts in 2019, aligning additional portfolios offshore.
- Process Improvement: Reduced financial processing errors by 15% through enhanced oversight and standardized controls.
Team Lead- Operations and Process Optimizations
Intelenet Global Services
10.2012 - 04.2019
- Led day-to-day operations and team delivery, ensuring adherence to SLAs, OLAs, and client commitments.
- Managed the end-to-end operational lifecycle of residential leasing services for a UK-based property management client, supporting 400+ branches.
- Planned and optimized resource allocation across multiple lines of business, improving utilization and delivery efficiency.
- Monitored team performance, capacity, shrinkage, and attrition, driving productivity through real-time tracking and corrective actions.
- Owned operational reporting (daily, weekly, monthly MIS) for internal leadership and client reviews, ensuring transparency and data-driven decisions.
- Drove process improvement initiatives, including cross-training and workflow optimization, to enhance efficiency and service quality.
- Developed goals and development plans for team members aligned with organizational objectives.
- Partnered with client stakeholders to align operational delivery with business expectations and service standards.
- Process Transition: Successfully led the transition of operations to Nottingham, UK (2017), ensuring seamless knowledge transfer and minimal business disruption.
- Process Improvement: Reduced customer query volume by 10% through process re-engineering and operational controls.
Education
MBA - Finance
01.2014
B. Com - undefined
01.2011
Skills
- Project Management (PMP)
- Program & Portfolio Management
- Stakeholder Management
- Risk & Issue Management
- Change Management
- Governance & Compliance
- Process Improvement
- Lean Six Sigma Green Belt
- Cross-Functional Leadership
- LMS Administration
- Training & Certification Operations
- Customer Experience Delivery
- Automation & System Integration
- Data Analysis & Reporting
- Salesforce
Certification
- Project Management Professional (PMP), Project Management Institute (PMI)
- Lean Six Sigma Green Belt (LSSGB), [IMC]
Timeline
Business Analyst III (Training & Certification Operations) - Red Hat
06.2021 - Current
Senior Business Analyst – Account Lead (Program & Transition Management) - JLL (Jones Lang LASALLE)
05.2019 - 05.2021
Team Lead- Operations and Process Optimizations - Intelenet Global Services
10.2012 - 04.2019
Maharishi Dayanand University (MDU) - MBA, Finance
V.B.S. Purvanchal University - B. Com,