Summary
Overview
Work History
Education
Skills
Timeline
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Nishant Bhardwaj

Customer Success Advisor
New Delhi,Delhi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Customer Success Advisor

Capricot Technologies
New Delhi
06.2023 - Current
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.

Sales Manager

Zedelec Switchgears LLP
New Delhi
03.2022 - 06.2023
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Customer Service Representative

Concentrix Daksh India Pvt Ltd
GURUGRAM
08.2021 - 03.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Sales Consultant

Bada Business Pvt Ltd
New Delhi
01.2021 - 08.2021
  • Created detailed sales presentations to communicate product features and market data.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Sales Consultant

Krishna Trading Company
New Delhi
09.2016 - 10.2020
  • Created detailed sales presentations to communicate product features and market data.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Responded to telephone and in-person requests for information.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.

Education

Bachelor's in Commerce -

Delhi University
New Delhi, India
03.2016 - 02.2020

High School Diploma -

Rukmani Devi Jaipuria Public School
New Delhi, India
04.2014 - 02.2016

No Degree - Certification of Financial Market

Institute of Financial Market
New Delhi, India
04.2001 -

Skills

CRM

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Timeline

Customer Success Advisor

Capricot Technologies
06.2023 - Current

Sales Manager

Zedelec Switchgears LLP
03.2022 - 06.2023

Customer Service Representative

Concentrix Daksh India Pvt Ltd
08.2021 - 03.2022

Sales Consultant

Bada Business Pvt Ltd
01.2021 - 08.2021

Sales Consultant

Krishna Trading Company
09.2016 - 10.2020

Bachelor's in Commerce -

Delhi University
03.2016 - 02.2020

High School Diploma -

Rukmani Devi Jaipuria Public School
04.2014 - 02.2016

No Degree - Certification of Financial Market

Institute of Financial Market
04.2001 -

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