Nishant Bhardwaj
Customer Success Advisor
New Delhi,Delhi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Customer Success Advisor
Capricot Technologies
New Delhi
06.2023 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Sales Manager
Zedelec Switchgears LLP
New Delhi
03.2022 - 06.2023
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Customer Service Representative
Concentrix Daksh India Pvt Ltd
GURUGRAM
08.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Sales Consultant
Bada Business Pvt Ltd
New Delhi
01.2021 - 08.2021
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Sales Consultant
Krishna Trading Company
New Delhi
09.2016 - 10.2020
- Created detailed sales presentations to communicate product features and market data.
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Education
Bachelor's in Commerce -
Delhi University
New Delhi, India 03.2016 - 02.2020
High School Diploma -
Rukmani Devi Jaipuria Public School
New Delhi, India 04.2014 - 02.2016
No Degree - Certification of Financial Market
Institute of Financial Market
New Delhi, India 04.2001 -
Skills
CRM
Report preparation
Complaint resolution
Sales expertise
Stock management
Strategic sales knowledge
Staff education and training
Training development aptitude
Service standard compliance
Timeline
Customer Success Advisor
Capricot Technologies
06.2023 - Current
Sales Manager
Zedelec Switchgears LLP
03.2022 - 06.2023
Customer Service Representative
Concentrix Daksh India Pvt Ltd
08.2021 - 03.2022
Sales Consultant
Bada Business Pvt Ltd
01.2021 - 08.2021
Sales Consultant
Krishna Trading Company
09.2016 - 10.2020
Bachelor's in Commerce -
Delhi University
03.2016 - 02.2020
High School Diploma -
Rukmani Devi Jaipuria Public School
04.2014 - 02.2016
No Degree - Certification of Financial Market
Institute of Financial Market
04.2001 -