Nishanth Raj J
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Quality Team Leader - Voice
Cognizant
Hyderabad
08.2021 - Current
- Documented company processes and procedures and disseminated to proper personnel.
- Investigated customer concerns regarding product defects or nonconformities.
- Organized special projects related to process optimization or continuous improvement initiatives.
- Collaborated with other departments on cross-functional teams focused on improving overall product quality.
- Supervised staff of 20 Team leaders and provided extensive mentoring to promote better success and achievement.
- Coached team members in problem-solving and decision-making skills.
- Performed internal audits to verify conformance with established procedures and regulations.
- Created reports summarizing inspection results, audit findings and test results.
- Provided mentorship and coaching to junior members of the development team.
Senior AR Caller/ BDM
Bristol Healthcare Services
Chennai
03.2019 - 12.2020
- Provided assistance in resolving customer disputes, answering questions, and explaining policies.
- Assisted other AR Callers with inquiries or requests related to their assigned accounts.
- Ensured timely submission of documents associated with collection activities following established procedures.
- Prepared detailed reports of customer account information for management review.
- Built strong relationships with customers through effective communication, problem solving, and follow up actions.
Voice Coach
Opal Energy Solutions
Chennai
03.2013 - 04.2015
- Coached students on how to project their voices correctly when speaking with international callers.
- Motivated students by setting achievable goals related to their personal development objectives.
- Evaluated audio recordings of student performances to provide feedback on areas that need improvement or reinforcement.
Education
10th -
Sethu Bhaskara HSS
Chennai03-2006
12th - Biology
SRMHSS
Chennai03-2008
Bachelor of Science - Psychology
Madras University
Chennai, India04-2014
Skills
- Customer Focus
- Staff Supervision
- Total Quality Management
- Employee engagement
- Team Training
- Failure Analysis
- Preventive action planning
- Monitoring and Evaluation
- Performance feedback
- Strategic Thinking
- Coaching and Mentoring
- Process Improvements
- Operational Excellence
- Corrective Action Planning
- Quality Management Systems
Affiliations
- Lyric Writing
- Music
- Meditating
- Travelling
- Bike Riding
Languages
Tamil
First Language
English
Proficient (C2)
C2
Japanese
Beginner
A1
Timeline
Quality Team Leader - Voice
Cognizant
08.2021 - Current
Senior AR Caller/ BDM
Bristol Healthcare Services
03.2019 - 12.2020
Voice Coach
Opal Energy Solutions
03.2013 - 04.2015
10th -
Sethu Bhaskara HSS
12th - Biology
SRMHSS
Bachelor of Science - Psychology
Madras University
Similar Profiles
RABAB FATIMARABAB FATIMA
Agency Success Lead – DV360 at CognizantAgency Success Lead – DV360 at Cognizant
Rene Villasenor RiestraRene Villasenor Riestra
Technical Program Manager/Service Delivery Manager at CognizantTechnical Program Manager/Service Delivery Manager at Cognizant
ASMA FARHEEN AASMA FARHEEN A
Associate (QA Lead) at CognizantAssociate (QA Lead) at Cognizant
Navya VootlaNavya Vootla
Associate at CognizantAssociate at Cognizant
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York