Theatre Acting
Nishanth Rudraradhya
Technical Support Engineer
Bangalore
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level DevOps position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Technical Support Engineer
PowerSchool India Private Limited
Bangalore
03.2020 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Contributed to whitepapers, articles, blogs for marketing, sales and training.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Maintained response times to support business continuity.
- Gathered trend data from customer calls and interactions.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Researched new tactics to better hone responses and shorten remediation times.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Updated and maintained current customer support database.
Education
10th I.C.S.E -
New Baldwin Residential School
Bangalore 03.2012 - 03.2013
12th STATE -
Alva's PU College
Mangalore 03.2014 - 03.2015
Bachelor of Engineering Technology -
Acharya Institute of Technology
06.2015 - 06.2019
Skills
Cloud services
undefinedAccomplishments
- Completed Research Internship at "OLD Dominion University (Virginia, USA)"
- Collaborated with DevOps team in the Continuous Integration and Continuous deployment of Schoology software ( Powerschool LMS Product)
Certification
AWS Certified Cloud Solutions Architect -Associate
Interests
Dance
Theatre Acting
Completed Diploma in Theatre Arts at Vijayanagara Bimba
Timeline
Hashicorp Certified Terraform Associate
11-2022
AWS Certified Cloud Solutions Architect -Associate
10-2022
AWS Certified Cloud Practitioner
10-2022
Technical Support Engineer
PowerSchool India Private Limited
03.2020 - Current
Bachelor of Engineering Technology -
Acharya Institute of Technology
06.2015 - 06.2019
12th STATE -
Alva's PU College
03.2014 - 03.2015
10th I.C.S.E -
New Baldwin Residential School
03.2012 - 03.2013
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