
Dynamic team lead with a proven track record in client communication and operations management. Skilled in coordinating teams and addressing client issues to enhance service delivery and operational efficiency.
Microsoft Excel, Powerpoint & Word
Tableau
SQL
AutoCad
Project management
Resource planning
Stakeholder management
Client Communication
Data analysis & Insights
Invoice verification
Aurora & OEM Portal
The Incredibles
Led the team to win the Best Team Award for the second half of the Financial Year 2025–26, recognising outstanding performance, collaboration, and delivery excellence
Performance Management Framework - Designed and implemented a company-wide performance metrics framework (point-based system) adopted across all employees, improving transparency, accountability, and performance evaluation processes.
Skill Matrix Development & Workforce Optimization - Developed a comprehensive Skill Matrix framework (initially as a college project and later adapted for business use) to identify competency gaps, enable targeted training programs, and optimize resource allocation by aligning employees with roles that best matched their skills.