Nishat Perwez
New Delhi
Summary
Graduate with 3+years experience in Team handling, Complaint & Dispute Handling, Outlier Management and Handling on boarding team.
Overview
5
5
years of professional experience
Work History
Team Lead, Operations
Concentrix
09.2022 - Current
- Manage a diverse work staff of over 25 employees in daily operations
- Train, develop, coach, and supervise new hires
- Outlier management with BQ performers
- Tracked employee performance to generate monthly performance report
- Identified and solved complex problem that impacted management and businesses decisions
Customer Service Representative
Tech Mahindra
01.2021 - 04.2022
- Support customers with queries displaying exceptional customer service.
- To follow predefined procedural quality standards ensuring customer messages are prioritized correctly.
- To seek out opportunities to add value to customers during all interaction
- Analyzing DSAT on daily basis
- Supporting Team on live chats, using soft skills.
Education
B.A -
Jamia Millia Islamia University
Delhi01.2017
Skills
- Team Management
- MS Office
- Training Need Analysis
- Soft Skills
Languages
- Urdu
- English
- Hindi
Total Work Experience
5 Years 1 Month
CAREER OBJECTIVE
Management position where Attitude, Skills & Knowledge will help achieve Organization Objectives and previous Experience will add value to my work.
Timeline
Team Lead, Operations
Concentrix
09.2022 - Current
Customer Service Representative
Tech Mahindra
01.2021 - 04.2022
B.A -
Jamia Millia Islamia University