Nishath
Bangalore
Summary
Technically adept AI and product operations professional with over 5 years of experience specializing in AI training, business onboarding, intelligent service agent deployment, quality assurance, and data analytics. Adept at designing and deploying automation workflows, leading QA processes, and collaborating with engineering teams to optimize backend systems. Proven expertise in onboarding businesses by creating accounts, configuring AI-driven service agents, and accelerating automation across industries. Strong multitasker with a hands-on approach to team training, hiring, and cross-functional process enhancement.
Overview
6
6
years of professional experience
Work History
Senior AI Trainer (Data Analytics & Management)
Weave (Truelark)
03.2020 - Current
- Onboarded new businesses by creating and configuring client accounts, integrating service-specific automation flows, and ensuring seamless AI-driven communication.
- Designed and implemented custom service agent workflows to increase automation rates and reduce manual intervention for end-users.
- Conducted rigorous QA testing on AI conversation accuracy, identified operational loopholes, and partnered with engineering to iterate system improvements.
- Maintained data integrity across internal platforms by leading comprehensive data cleaning projects to enhance system responses and accuracy.
- Actively collaborated with engineering teams to debug, test, and refine backend processes, directly impacting the quality of AI automation.
- Played a critical role in hiring and onboarding new team members, delivering technical training on AI tools, platform usage, and automation configuration.
- Multitasked across functions, simultaneously managing QA, product testing, data management, and training initiatives while supporting product rollouts.
- Successfully automated onboarding workflows for multiple client verticals, boosting automation success rates and reducing setup time.
- Led a company-wide data structuring initiative that improved virtual assistant accuracy and lowered response failure rates.
- Trained 15+ cross-functional hires in automation tooling, QA protocols, and platform best practices, ensuring fast productivity ramp-up.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Client Support Specialist (Part-Time with Masters)
Flipkart
Bangalore
06.2019 - 02.2020
- Handled customer queries, and provided resolution by coordinating with cross-functional teams.
- Quickly adapted to customer knowledge, and promoted to the Drop Shipping Team for handling escalations.
- Collaborated with internal teams to resolve critical issues.
- Generated and presented weekly reports for leadership on escalations and resolution metrics.
- Helped develop strategies for improving overall efficiency of client support operations.
Education
Master of Science (MSc) - Computer Science
Indo Asian Academy
Bangalore01.2020
Bachelor of Computer Applications (BCA) -
Indo Asian Academy
Bangalore01.2018
Skills
- Customer Success & Experience
- Delivery & Escalation Management
- AI Training & Operations
- Data & Product Analytics
- Team Training & Mentorship
- Quality Assurance & Testing
- Power BI CRM Systems
- SQL (Basic)
- Team leadership
- Excel (Advanced), HubSpot, Postman APIs
- Large Data Management & Cleanup for Workflow Optimization
Accomplishments
- Awarded for training new hires and achieving daily goals with consistent results
- Recognized for cleaning and restructuring large datasets across multiple businesses to improve automation workflows
Timeline
Senior AI Trainer (Data Analytics & Management)
Weave (Truelark)
03.2020 - Current
Client Support Specialist (Part-Time with Masters)
Flipkart
06.2019 - 02.2020
Master of Science (MSc) - Computer Science
Indo Asian Academy
Bachelor of Computer Applications (BCA) -
Indo Asian Academy