Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
BusinessAnalyst
Nishchal Gupta

Nishchal Gupta

Analyst
Lucknow,UP

Summary

Seasoned Customer Experience Analyst offering 3 years of Food-tech industry success. Expert on business and systems requirements, user acceptance and end-user support. Accomplished at leveraging past lessons to inform future decision making.

Overview

4
4
years of professional experience
3
3
Certifications

Work History

Senior Associate

Zomato
Gurgaon, Haryana
05.2018 - Current
  • Pursued resolutions to achieve complete customer and merchants satisfaction, including social and priority escalations.
  • Organized Data and Reporting structure for Zomato Pro - CD team
  • Built and maintained dashboards with insights and real time tracking of CD team metrics.

Assistant Engineer

HG Infra Engineering Limited
Jaipur, Rajasthan
06.2017 - 05.2018
  • Performed routine and preventative maintenance on dozers, haul trucks, excavators and other heavy equipment.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Specialized in repairing Caterpillar equipments and learned ins and outs of many different manufacturer's pieces.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Production Engineer

Enfab Engineering Works
Gurgaon, Haryana
07.2016 - 12.2016
  • Created engineering documentation, including manufacturing processes, equipment specifications and change notices.
  • Built, supervised and mentored 3 teams and leaders in receiving and inbound operations.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Education

Bachelor of Technology - Mechanical Engineering

Punjab Technical University
Chandigarh
07.2012 - 07.2016

High School Diploma -

St. Michael's Convent School
ITI Township Mankapur
03.2008 - 03.2010

Skills

    Work ethic

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Advanced Google Analytics

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Senior Associate

Zomato
05.2018 - Current

Assistant Engineer

HG Infra Engineering Limited
06.2017 - 05.2018

Production Engineer

Enfab Engineering Works
07.2016 - 12.2016

Bachelor of Technology - Mechanical Engineering

Punjab Technical University
07.2012 - 07.2016

High School Diploma -

St. Michael's Convent School
03.2008 - 03.2010

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