NISHCHINT MANDLIK
Mumbai
Summary
Results-driven Senior Executive in Client Servicing known for unparalleled productivity and efficiency in task completion. Expert in system analysis and creative thinking, I have significantly enhanced client satisfaction and streamlined compliance processes. Skilled in Microsoft Office and consultative sales, my approach has consistently led to improved efficiency and problem-solving capabilities. . Specialize in strategic client communication, project management, and team leadership. Proficient in negotiation, problem-solving, and adaptability to ensure client satisfaction and loyalty. Committed to fostering positive client relationships through effective collaboration and communication skills.
Overview
4
4
years of professional experience
Work History
Senior Executive - Client Servicing
CAPITA INDIA PVT LTD
Mumbai
02.2022 - 07.2024
- Drafted policies and procedures related to client inquiries and requirements.
- Maintained accurate records of customer interactions, transactions and inquiries.
- Compiled surveys aimed at gauging overall levels of satisfaction among existing clientele
- Conducted regular audits of completed verifications to ensure accuracy and compliance with regulations
- Identified potential fraudulent transactions by monitoring for suspicious patterns or behaviors
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards
Operations Executive
Concentrix PVT LTD
12.2020 - 07.2021
- Company Overview: (J.P Morgan and Chase)
- Implemented security policies and procedures to protect customer data and prevent financial fraud.
- Automated data processing and analysis tasks, resulting in reduced data processing time.
- Verified loan applicant information to ensure accuracy, resulting in a reduction in loan processing time.
- Organized and maintained filing systems, resulting in improved document retrieval time.
- Performed periodic document audits to ensure accuracy and compliance with company policies and industry standards.
Education
Bachelor of management studies - Marketing
V.G Vaze College of Arts, Science And Commerce
10.2020
HSC -
Vasant Vihar High School And Junior College
05.2017
CBSE -
D.A.V PUBLIC SCHOOL
05.2015
Skills
- Creative Thinking
- System Analysis
- Consultative Sales
- Microsoft Office expertise
- Problem-solving abilities
- Lead Generation
Languages
- English
- Hindi
- Marathi
Timeline
Senior Executive - Client Servicing
CAPITA INDIA PVT LTD
02.2022 - 07.2024
Operations Executive
Concentrix PVT LTD
12.2020 - 07.2021
Bachelor of management studies - Marketing
V.G Vaze College of Arts, Science And Commerce
HSC -
Vasant Vihar High School And Junior College
CBSE -
D.A.V PUBLIC SCHOOL
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