Nishigandha Lingayat
Summary
Dedicated Network Engineer with 2 years of hands-on experience in network administration, troubleshooting, and infrastructure support. Skilled in routing, switching, network monitoring, and security best practices. Passionate about maintaining high network availability and optimizing performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Engineer
Tata Communications Transformation Services
On Payroll of Lobo Staffing Solutions, Pune, Maharashtra
06.2022 - 07.2024
- Managed and resolved network incidents including link down, packet loss, latency, and link flapping, utilising HPSM and ServiceNow for efficient incident management.
- Coordinated with internal L2/L3 and cross-functional teams to analyse issues, manage escalations, and ensure incidents were resolved within SLA.
- Handled customer escalations, delivering regular updates through calls and emails while performing root cause analysis (RCA) for effective resolution.
- Used PuTTY to remotely access and troubleshoot Cisco, Juniper, and Alcatel routers, performing initial diagnosis and configuration verification.
- Monitored network performance, traffic trends, and customer bandwidth utilization using SevOne and MRTG tools.
- Conducted single laptop testing to validate circuit health and identify connectivity-related issues.
Education
Bachelor of Engineering (B.E.) in 2021 -
NMIET College
Pune, Maharashtra01-2021
Diploma in 2018 -
NMVP College
Pune, Maharashtra01-2018
SSC in 2015 -
PVM High School
Pune, Maharashtra01-2015
Skills
- Routing Protocols: BGP, OSPF, EIGRP, Static Routing, Dynamic Routing
- Switching: VLAN, Trunking, STP, VTP, EtherChannel
- Networking Concepts: TCP/IP, OSI Model, Subnetting, NAT, DNS, DHCP, VPN, ACL, IPSec
- Network Operations: Network Troubleshooting, NOC Operations, LAN/WAN Support, Incident Management, Escalation Management, SLA Management, Root Cause Analysis (RCA)
- Tools: HPSM and ServiceNow for Incident Management, PuTTY, SevOne, MRTG, OSM
Certification
- Cisco Certified Network Associate (CCNA) Training
- Cisco Certified Network Professional (CCNP) Training
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Associate Engineer
Tata Communications Transformation Services
06.2022 - 07.2024
Bachelor of Engineering (B.E.) in 2021 -
NMIET College
Diploma in 2018 -
NMVP College
SSC in 2015 -
PVM High School