Nishikant Saha

• Negotiated, prepared and signed contracts with clients.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• Research on the technology-specific projects and business units giving solutions using that technology.
• Consistently maintained a retention rate of new clients of 35% a year for the past 3 years.

Key Responsibilities Handled:

• Identifying new market segments and opportunities.
• Interacting with clients on a regular basis in order to understand the Business Query.
• Develop processes and reporting metrics to communicate trends to the business development team.
• Assessing customer feedback, evaluating areas of improvements & providing critical feedback to associates on improvements and achieving customer satisfaction matrices.
• Support teammates during the sales process with customers requiring deeper category/product knowledge.