Nishikanta Singh Laishram
Gurugram
Summary
Dynamic leader with a proven track record at ESQUIRE EXPRESS INDIA PVT LTD, excelling in logistics management and stakeholder engagement. Spearheaded process improvements, boosting operational efficiency significantly. Skilled in change management and employee training, ensuring high productivity and excellent customer service. Demonstrated ability to lead teams towards achieving key performance indicators and enhancing customer satisfaction. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager Operations Northern India
ESQUIRE EXPRESS INDIA PVT LTD
South West Delhi
03.2024 - Current
- Coordinated with warehouse personnel regarding cargo loading and unloading operations.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Prepared reports on cargo activity for management review.
- Maintained records of all shipped goods, including weight, volume, cost, delivery date and time.
- Identified areas of improvement in current operations through regular audits.
- Supervised a team of cargo handlers during peak hours of operation.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Provided customer service by answering inquiries about shipment status and arrival times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Operations Manager
DELHI CARGO SERVICE CENTER
South West Delhi
08.2023 - 01.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Manager
AISATS
South West Delhi
04.2011 - 04.2023
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Bachelor of Arts - Political Science
MODERN COLLEGE
IMPHAL EAST05-2012
Skills
- Employee training
- Logistics management
- Stakeholder engagement
- Space allocation
- Workflow optimization
- Operations oversight
- Customer relations
- Adaptability and flexibility
Certification
- DANGEROUS GOOD (PERSONNEL RESPONSIBLE FOR PROCESSING OR ACCEPTING DANGEROUS GOODS)VALID UPTO 06.09.2026
Timeline
Manager Operations Northern India
ESQUIRE EXPRESS INDIA PVT LTD
03.2024 - Current
Operations Manager
DELHI CARGO SERVICE CENTER
08.2023 - 01.2024
Manager
AISATS
04.2011 - 04.2023
Bachelor of Arts - Political Science
MODERN COLLEGE
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