Nishitha Kar
Mumbai
Summary
Results-driven Fraud Prevention Analyst with Teleperformance, recognized for achieving over 95% accuracy in fraud detection and financial internal control auditing. Skilled in risk assessment and effective communication, I excelled in developing training materials and implementing compliance measures, significantly enhancing operational integrity and minimizing exposure to emerging business risks.
Overview
4
4
years of professional experience
4040
4040
years of post-secondary education
1
1
Certification
Work History
Fraud Prevention Analyst
Teleperformance
Mumbai
06.2024 - Current
- Analyzed transaction patterns to detect fraud with 95%+ accuracy
- Investigated suspicious activities and conducted root cause analysis
- Conducted security risk assessments for multiple new Lines of Business (LOBs) within 90 days, meeting all organizational and client compliance requirements
- Identified emerging business risks, facilitated risk closures, and implemented mitigations/audits for operational risks to minimize exposure
- Assisted in developing training materials for new fraud prevention procedures and collaborated with team members to improve fraud prevention measures
- Provided guidance and support to colleagues regarding changes in policies related to fraud prevention.
- Helped create a standard operating procedure for BFSI fraud prevention analysts throughout Teleperformance India
- Conducted audits of systems to ensure compliance with fraud prevention protocol and maintained comprehensive audit documentation and executed fraud prevention strategies
- Consistently achieved SLA/KPI targets
Customer Service Executive Non- Voice
Teleperformance
Mumbai
05.2023 - 06.2024
- Filed disputes via chat for UK banking customers
- Investigated transaction disputes and coordinated timely resolutions
- Achieved high resolution rates within established SLA timeline
- Handled personal banking queries via chat with 90% first-contact resolution rate
- Managed account inquiries, transactions, and product referrals
- Implemented quality assurance practices to maintain service standards.
Customer Service Representative - Voice
Teleperformance
Mumbai
06.2022 - 01.2023
- Processed claims for fraud/non-fraud transactions via calls for USA based client
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
Education
Bachelor of Management Studies - Finance
Prahladrai Dalmia Lions Colleges | CGPA: 7.50
Mumbai 08.2019 - 05.2022
Prahladrai Dalmia Lions College | 72%
MumbaiSt. John's Universal | 79%
MumbaiSkills
- Risk assessment
- Compliance auditing
- Customer relationship management
- Fraud pattern detection and prevention
- Adaptability and flexibility
- Internal controls evaluation
- Report writing
- Team collaboration
- Effective communication
- Proactive
- Attention to detail and strategic thinking
Certification
- COPC Inc. Lean Six Sigma Yellow Belt| April 2025
- Coursera - Foundation of Everyday Leadership| May 2021
- Coursera - Financial Markets| November 2020
Languages
English
First Language
Odia
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Affiliations
- Actively involved in advocating for animal rights
- Chess
Timeline
Fraud Prevention Analyst
Teleperformance
06.2024 - Current
Customer Service Executive Non- Voice
Teleperformance
05.2023 - 06.2024
Customer Service Representative - Voice
Teleperformance
06.2022 - 01.2023
Bachelor of Management Studies - Finance
Prahladrai Dalmia Lions Colleges | CGPA: 7.50
08.2019 - 05.2022
Prahladrai Dalmia Lions College | 72%
St. John's Universal | 79%