RIMA BOSE
Kolkata
Summary
Detail-oriented Fraud Prevention Analyst experienced in fraud risk management and AML investigations. Expertise in identifying suspicious activities and mitigating financial risks while enhancing operational efficiency. Proven skills in vendor management, stakeholder communication, and customer engagement, demonstrating a strong commitment to compliance and operational excellence.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Analyst
TTEC
01.2023 - 05.2026
- Investigated suspicious transactions and fraud-related claims to enhance risk mitigation and ensure compliance.
- Identified fraud patterns and anomalies using data analysis to prevent financial losses and chargebacks.
- Conducted investigations involving fake inventory, bad payouts, and reservation fraud.
- Collaborated with cross-functional teams to strengthen operational integrity and expedite case resolution.
- Conducted customer due diligence and risk assessments to identify potential risks in onboarding new clients.
- Analyzed transaction patterns to identify potential money laundering activities.
- Collaborated with internal teams to address compliance inquiries and issues.
- Monitored ongoing customer activity to ensure adherence to AML policies and procedures.
- Performed due diligence investigations to verify customers' identity, background, and source of funds.
- Monitored transactions for suspicious activity and potential fraud indicators.
Sales Executive
OYO Hotels and Homes Pvt Ltd
01.2019 - 01.2020
- Managed CRM lead handling and sales operations to achieve revenue targets.
- Onboarded vendor partners and channel partners to support business expansion.
- Coordinated venue operations and event planning to enhance customer satisfaction.
Telemarketing Executive
Just Dial Limited
01.2018 - 01.2019
- Drove business growth through vendor onboarding and channel partner development.
- Analyzed customer feedback and market trends to improve partner performance.
Customer Support Executive
Concentrix Daksh India Pvt Ltd
01.2017 - 01.2018
- Managed customer interactions via calls, chats, and emails, ensuring timely issue resolution.
- Ensured customer satisfaction by providing clear communication and responsive service support.
Education
Bachelor of Arts - English
University of North Bengal
Higher Secondary -
Jitpur H.S School
Skills
- Fraud Prevention Strategy
- Fraud Detection Techniques
- Fraud Analysis
- AML Investigation
- AML Compliance
- Transaction Monitoring
- Money Laundering Detection
- Fraud Risk Management
- Risk Assessment
- Fraud Reporting
- Chargeback Prevention
- Revenue Protection
- Data Analysis
- Vendor Management
- Compliance Support
- Stakeholder Communication
- Risk Assessments
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Fraud Prevention Analyst
TTEC
01.2023 - 05.2026
Sales Executive
OYO Hotels and Homes Pvt Ltd
01.2019 - 01.2020
Telemarketing Executive
Just Dial Limited
01.2018 - 01.2019
Customer Support Executive
Concentrix Daksh India Pvt Ltd
01.2017 - 01.2018
Bachelor of Arts - English
University of North Bengal
Higher Secondary -
Jitpur H.S School