MAYUKH KANTI PAUL
Pune
Summary
Detail-oriented Fraud Prevention Analyst with expertise in fraud detection, transaction monitoring, and risk analysis within the travel technology sector. Progressed from Reservation Operations Associate to Fraud Prevention, identifying fraudulent activity, reducing financial risk, and ensuring secure customer experiences. Strong analytical and collaborative skills, enhanced by 5+ years in professional photography, contributing to exceptional attention to detail and innovative problem-solving.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Fraud Prevention Analyst
Headout
Pune
01.2024 - Current
- Investigated suspicious transactions using internal fraud detection tools Bond, OMNI, and Looker to identify fraud patterns and risk signals, enhancing fraud detection capabilities.
- Monitored payment activities to identify fraudulent patterns, contributing to mitigation of financial losses through proactive measures.
- Review high-risk bookings and recommend appropriate actions based on fraud policies.
- Partner with Customer Experience, Payments, and Operations teams to resolve fraud cases.
- Documented investigations and ensured compliance with internal security standards, reinforcing organizational integrity and accountability.
- Analyze fraud trends and contribute to process improvements.
Freelance Photographer
01.2019 - Current
- 5+ years of experience in portrait, travel, event, and commercial photography. Skilled in photo editing, composition, lighting, and visual storytelling.
Reservation Operations Associate
Headout
Pune
01.2023 - 01.2024
- Managed global attraction reservations while consistently meeting operational SLAs.
- Coordinated with suppliers and internal teams to resolve booking-related issues.
- Processed booking modifications, cancellations, and customer requests accurately.
- Delivered seamless customer experiences through efficient reservation management.
Graphic Designer
i2e Consulting Pvt. Ltd.
01.2022 - 12.2022
- Created marketing creatives, social media campaigns, and brand assets. Collaborated with marketing teams to deliver engaging visual content.
Graphic Designer & Photographer
Indigo Hustler
01.2021 - 12.2022
- Designed digital branding materials and produced commercial photography. Delivered creative assets for websites, advertising campaigns, and social media. Freelance Photographer
Education
Diploma - Commercial Photography
Ramakrishna Mission
KolkataGraphic Design Degree - Digital Arts
MAAC Pune Savitribai Phule University
PuneSkills
CORE SKILLS
Fraud & Risk
- Fraud Detection Transaction Monitoring Risk Analysis Payment Fraud Investigation Chargeback Prevention Pattern Recognition Case Investigation Operational Risk Fraud Prevention
Operations
- Reservation Operations Customer Experience CRM Systems Process Improvement SLA Management Cross-functional Collaboration
Technical
- Fraud analysis
- LOOKER
- OMNI
- Google Sheets
- Data Visualization
Certification
- Fraud Prevention, Dispute Resolution & PCI-DSS, Ongoing
- AML, KYC & Compliance, Ongoing
Timeline
Fraud Prevention Analyst
Headout
01.2024 - Current
Reservation Operations Associate
Headout
01.2023 - 01.2024
Graphic Designer
i2e Consulting Pvt. Ltd.
01.2022 - 12.2022
Graphic Designer & Photographer
Indigo Hustler
01.2021 - 12.2022
Freelance Photographer
01.2019 - Current
Diploma - Commercial Photography
Ramakrishna Mission
Graphic Design Degree - Digital Arts
MAAC Pune Savitribai Phule University