NISHITHA SURESH

As a Vendor Project Manager, I partner with Verizon Communications to support Walgreens' activation projects. Skilled in coordinating with field tech vendors, streamlining installation orders, and presenting key performance insights to stakeholders.

• Weekly Vendor Coordination: Scheduled and managed weekly status calls with 4 or more vendors to proactively address field technician issues.
• Field Tech Support: Provided day-to-day support to Activation Project Managers on field escalation, workflow delays, and technical issues, ensuring on-time installation across 100+ sites per month.
• Process Documentation & Reporting: Mapped and documented end-to-end field operations; submitted daily performance reports to vendors, improving accountability and communication.
• Stakeholder Presentation: Delivered weekly performance updates, highlighting failed site activations to Walgreens stakeholders—improved visibility.
• Order Cleanup & Closure: Audited and cleared a backlog of 3,000+ pending orders across multiple sites; reduced pending orders by 70% within one quarter.
• Installation Order Management: Oversaw device installation workflows, tracked 300+ orders per week, and executed timely stakeholder communications to ensure status transparency.

• Activated Verizon network across 800+ Walgreens sites with a team of 25+ employees.
• Executed project initiation, planning, and management while mitigating risks throughout activations.
• Coordinated and presented weekly status meetings with stakeholders locally and globally.
• Analyzed current processes and submitted daily project reports to clients.
• Participated in brainstorming, change control, and project review meetings to provide insights.
• Conducted on-the-job training and assessments for new team members on project tasks.
• Applied innovative skills to enhance project delivery and ensure timeline adherence.
• Coached team members, fostering transparency between outcomes, plans, and deliverables.

• Analyzed and maintained data to generate insightful reports for team review.
• Entered customer and account data from source documents within established deadlines.