Nishtha Jani
Ahmedabad
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
Work History
Account Manager
Arrow Furniture
11.2021 - 03.2024
- Engage in active conversation to educate business owners about the products being offered
- Offer exceptional advice and product knowledge
- Approach each situation with confidence and enthusiasm to solve all customer queries
- Educate customers about the product benefits and maximized the sales to achieve daily targets
- Observe customer buying habits and behavior patterns and pitched them about the product according.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Manager
SDI Marketing
08.2021 - 11.2022
- Acquiring new customers for Neo Financial credit cards and saving account
- Scheduling team for mall activities; events such as campus events, outdoor festivals, exhibitions etc
- Responsible for hiring and training new sales associate
- Making sure the team has good knowledge of the product and can provide a good customer experience
- Handling customer queries and issues and any other questions they may have; and making sure events are conducted smoothly.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Postgraduate Certificate (Masters) in Supply chain Management -
Seneca College
08.2022
Postgraduate Certificate (Masters) in International Business Management -
Fanshawe College
08.2021
Bachelor of Business Administration (BBA) -
Ahmedabad University
05.2020
Skills
- 3 years of experience as a sales and marketing professional
- Qualified professional in Business Management from Fanshawe College, Toronto, Canada and BBA in Business and Marketing from Ahmedabad University, India
- Proficient with Microsoft Word, Excel, PowerPoint
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Strategic Planning
- Goal-Oriented
- Issue Resolution
- Networking skills
- Team Training
Country
India
City
Ahmedabad
Timeline
Account Manager
Arrow Furniture
11.2021 - 03.2024
Sales Manager
SDI Marketing
08.2021 - 11.2022
Postgraduate Certificate (Masters) in Supply chain Management -
Seneca College
Postgraduate Certificate (Masters) in International Business Management -
Fanshawe College
Bachelor of Business Administration (BBA) -
Ahmedabad University
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