Nishu Iyer

Project with Directorate of Tourism, Government of Uttar Pradesh:

Public-Private Partnership (PPP) Projects: Led the development and support of PPP projects for asset monetization, successfully guiding the client through the bid management process for the mobilization of 33 Rahi Tourist Bungalows across the state.

Transaction Advisory: Completed transaction advisory for 16 Rahi properties under the PPP model, encompassing the preparation of feasibility reports, financial models, and the execution of the RFQ and RFP processes for e-tendering. This included bid evaluation, bidder shortlisting, and the preparation of detailed evaluation reports.

Heritage Properties: In consultation with the client, conducted a comprehensive study outlining objectives, scope of services, evaluation criteria, deliverables, and other requirements for the adaptive reuse of heritage properties in Uttar Pradesh under the PPP model. Successfully completed transaction advisory for 6 heritage properties.

Tourism Promotion: Collaborated with the department on new projects aimed at attracting tourism, including the promotion of rural tourism. Drafted the RFP for the empanelment of agencies dedicated to the development of rural tourism and homestays in rural areas.

Policy Development: Provided key insights for drafting the new Tourism Policy of Uttar Pradesh (2022) and contributed to the drafting of the State Land Lease Policy (2024) along with its guidelines.

Marketing and Promotion: Contributed to the empanelment process of various marketing and promotional agencies for the state, and evaluated bids based on predetermined criteria for various tender processes.

Stakeholder Engagement: Actively participated in stakeholder consultation meetings, integrating their feedback to enhance tourism promotion strategies in the state.

• Delivered exceptional service standards to customers, driving business growth and expanding the organization’s customer base
• Utilized Customer Relationship Management (CRM) systems to promptly address and resolve issues, ensuring high levels of customer satisfaction
• Maintained strict compliance with the bank's prescribed guidelines, adhering to KYC and AML norms
• Ensured all audit and security policies and procedures were followed in accordance with bank regulations.

• Managed daily accounting and administrative responsibilities
• Oversaw key government and corporate relationships for the group
• Managed all HR-related activities across the group companies
• Handled all supplier and vendor payments.

• Streamlined banking operations to enhance customer satisfaction
• Acquired new client relationships and managed key high-value customers
• Focused on managing and resolving customer queries
• Contributed to increased sales of investment and asset products.

• Focused on customer service, expanding the client base through cross-selling, and ensuring robust checks and controls in assigned operational areas
• Managed various desks, including Authorization, Remittances, Deposits, Teller Operations, Investments & Services, Account Opening, and Inter-Bank Reconciliation
• Oversaw data management for the entire branch, coordinating with the Head Office and regional office.