Alok Kumar
Bengaluru
Summary
Dynamic Technical Specialist with extensive experience at HCL Technologies, excelling in IT procurement and strategic sourcing. Proven track record in managing large teams and optimizing supply chain processes, achieving significant cost savings. Adept at contract negotiation and fostering vendor relationships, while demonstrating strong leadership and project management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Specialist (Manager)
HCL Technologies PVT. LTD.
Bengaluru
10.2021 - Current
- Managed multiple projects within SCM portfolio, overseeing a team of over 100 across diverse regions.
- Applied strong expertise in sourcing, procurement, and order management processes.
- Supervised daily operations as skilled operations manager, leveraging problem-solving capabilities.
- Conducted risk analysis and mitigation strategies for new projects to minimize potential setbacks.
- Utilized technical applications for production automation, budget tracking, and data entry efficiency.
- Oversaw production budgets, employing robust financial acumen and mathematical skills.
- Implemented operational policies to enhance efficiency and ensure compliance with legal standards.
- Cultivated vendor relationships and negotiated contracts to secure favorable pricing.
Senior Associate
NTT DATA
Bengaluru
05.2017 - 10.2021
- Demonstrated proficiency in CBS, MSC, NextGen/Coupa Tool, and Service Now.
- Managed end-to-end procurement process, including supply planning and category management.
- Facilitated client meetings to ensure active collaboration and service delivery.
- Handled daily purchase requests from various NTT DATA subsidiaries worldwide.
- Negotiated optimal pricing for software purchases to maximize savings.
- Maintained supplier relationships and resolved operational issues effectively.
- Monitored supplier compliance with contractual agreements and reported non-conformances.
- Reviewed vendor pricing, payment terms, and maintained an updated database of contracts.
Process Executive
Infosys
Bengaluru
12.2015 - 05.2017
- Engaged in daily and weekly calls with stakeholders to discuss process health updates.
- Managed quality control processes within the team to ensure adherence to standards.
- Scrubbed tickets for quality checks and provided analysis to supervisors.
- Created process flow charts, visual management boards, dashboards, and interlink maps.
- Trained new team members on domain knowledge and provided post-migration support.
- Maintained, tracked, and analyzed quality process reviews for improved outputs.
- Participated in internal quality audits and ISO audits conducted monthly.
- Conducted conference calls with overseas clients to enhance communication and collaboration.
Technical Support Engineer
Vithobaa Technology Solutions
03.2015 - 07.2015
- Resolved complex technical issues through root cause analysis and effective troubleshooting.
- Monitored ticketing system to prioritize and manage support requests efficiently.
- Provided remote assistance via desktop software, diagnosing issues across various networks.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Collaborated with development teams to address and resolve intricate technical challenges.
Technical Support Representative
C-Cubed Solutions pvt. Ltd.
09.2012 - 05.2013
- Diagnosed and resolved software and hardware issues for customer inquiries.
- Conducted training sessions for new hires on support procedures.
- Maintained knowledge base articles detailing common technical issues and solutions.
Education
B.E - Computer Science
VTU
Bengaluru, Karnataka07-2012
XII Std. - PCM
Central Board Of Secondary Education
Dumka, Jharkhand 03-2007
X Std. - PCM
Central Board Of Secondary Education
Supaul, Bihar03-2004
Skills
- IT Procurement
- Strategic Sourcing
- Supply Chain Management
- Vendor Management
- Team Management
- Cost Optimization
- Supply chain management
- Budget forecasting
- Contract negotiation
- Risk mitigation
- Process optimization
- Project management
- Vendor relationship management
- Team leadership
- Strategic planning
- IT service management
- Client relationship building
- Change management
- ITIL framework
- IT infrastructure
- Procurement analysis
Certification
- BI Clients and Applications on SAP HANA
- Extending SAP Products with SAP HANA Cloud Platform
- Microsoft Azure AZ-900 and 203, Infra BTO-Azure Infrastructure L2
- Agile and Scrum Methodology
- Six Sigma and Lean IT
- ITIL V4 Foundations
- Master Module ITIL4
- ML, AI, GenAI and ChatGPT
- GenAI 101 and 102
Hobbies and Interests
- Playing Billiards
- Swimming
- Travelling
Languages
- Hindi
- English
Personal Details
- Father's Name: Ravi Shankar Jha
- Date of Birth: 06/21/89
- Marital Status: Married
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Technical Specialist (Manager)
HCL Technologies PVT. LTD.
10.2021 - Current
Senior Associate
NTT DATA
05.2017 - 10.2021
Process Executive
Infosys
12.2015 - 05.2017
Technical Support Engineer
Vithobaa Technology Solutions
03.2015 - 07.2015
Technical Support Representative
C-Cubed Solutions pvt. Ltd.
09.2012 - 05.2013
B.E - Computer Science
VTU
XII Std. - PCM
Central Board Of Secondary Education
X Std. - PCM
Central Board Of Secondary Education
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