Mallesh Muchakhandi

As a Technical Project Manager, currently overseeing multiple IT projects involving both on-premise and cloud implementations, with a recent successful completion of a comprehensive MS D365 organizational implementation.

Responsibilities:

• Define project scope, objectives, and deliverables with stakeholders.
• Conduct feasibility studies for technical and resource considerations.
• Develop comprehensive project plans, milestones, and critical paths.
• Outline tasks, timelines, and resource requirements.
• Efficiently allocate and manage project resources.
• Identify and mitigate potential project risks.
• Regularly assess and update risk registers.
• Maintain open communication with stakeholders.
• Address stakeholder concerns promptly.
• Develop and manage project budgets.
• Monitor and control project expenditures.
• Establish and implement quality assurance processes.
• Conduct regular quality reviews and inspections.
• Effectively manage changes to project scope, schedule, and costs.
• Generate regular status reports on project progress.
• Maintain comprehensive project documentation.
• Identify opportunities for process improvement.
• Collaborate with technical leads for solution alignment.

Lead a team of technical architects, dedicated to design, implement and manage IT infrastructure and cloud technology requirements of medium and large enterprises.

Responsibilities:

• Understand customer’s business requirements/issues, analyze complexities and provide infrastructure solutions using AWS and Azure cloud offerings.
• Plan, Design and built highly available and salable cloud infrastructure solution, prepare architecture, design document and deployment guide.
• Run Managed Services for Cloud projects for AWS IAAS and PAAS.
• Work closely with Sales leaders responsible for prospecting, qualifying and presenting the Data Center & CloudSolution
• Working within the established frameworks of the Architecture Practice, produce High Level technical designs(HLD) & (LLD) from small up to large scale, complex environments across all the IT stack.
• Cost estimation and SOW preparation for Managed Services for Cloud projects.
• Design and Deliver of Customer's cloud infrastructure with end to end customization
• Provide support to execute minor and major change requests during Run phase.
• Managing multiple vendors (resource forecasting, recruitment, negotiating contracts etc.) to manage capacity to deliver streamline services.
• Managing medium and large teams involved in Managed Services delivery, teams KPI and SLA management for the projects.
• Customer and stakeholder management

While working with Cap Gemini handled two major projects.

BNPP-AM (IP) Oct 2014 to Feb 2018

Datacenter Migration (Lead Architect/Project Manager)

Scope was to migrate two DCs in Brussels to newly built state of the art DCs in Bastogne. As lead architect/project manager responsibilities were as below.

• Determine business requirements.
• Collaborate with Business and Technology teams to establish DC migration scope / guidelines
• Perform infrastructure discovery and application dependency analysis.
• Identify migration strategies
• Negotiate schedules and provide ongoing coordination
• Deeply involved in design, planning and execution of migration plan
• Responsible for migrate /decommission all application instances and servers in DC migration Scope, without disruption to Business Groups.
• Track and report all application instances scheduled for migration.
• Host weekly status meetings with senior management, business and technology teams
• Coordinate closely with all the stake holders like Project management, systems, storage, Network DBA and Application teams, Implementation Engineers, to ensure successful execution of Migrations on time within budget with zero defects

Run The Bank (RTB): Service Delivery Manager:

Cap Gemini architect team is accountable for clients IT infra. The team also handles escalations from operations team

Sogeti Netherlands: May 2010 to Oct 2014

During this tenure, I was leading team of multi technology supporting Sogeti NL’s internal and their client’s infra.

• Providing support for multiple clients across numerous technology verticals such as, VMware, Wintel, Unix, Networking and Service Desk.
• Handling technical escalations related to VMware
• Troubleshooting performance issues
• Data Center Transformation - Reduce overhead and infrastructure costs
• Preparing RFPs for new customer
• Preparing SIPs for existing clients
• Arranging trainings for team members to have backup resources in each technology
• Preparing RFPs for new customer
• Preparing SIPs for existing clients
• Arranging trainings for team members to have backup resources in each technology

Responsibilities:

• Installation, Deployment, Administration of VMware ESX Host servers
• Installation, Deployment, Administration of SRM
• Troubleshoot issues related to ESX servers, Virtual Center servers
• Clustering ESX servers with HA and DRS enabled
• Assist support engineers in complex tech support issues related to Mac OS and applications on end user systems

Client: VMware INC, USA

Responsibilities

• Creating various reports for management/Client
• Managing Support Request Queue/ Shifts
• Handling Technical/Customer handling Escalations
• Weekly presentation on product updates/Technically challenging issues
• Reproducing customer scenarios and resolving issues.
• Trouble shooting technical issues related with VMware Fusion.
• Providing proper solution to customers via E-mail
• Handling the escalations cases via E-mail

Client: Infosys Technologies Ltd., India

Responsibilities:

• Maintaining Mac OS and Windows operating systems.
• Maintaining the System Database.
• Installation, Maintenance and Troubleshooting of Apple Personal Computers and Peripherals.
• Assist support engineers in complex tech support issues.
• Investigate, document and implement configurations to ensure policy conformity on users systems.

Responsibilities :

• Troubleshooting and diagnosing of Hardware related issues.
• Maintaining Windows operating systems.
• Assist support engineers in complex tech support issues.