Nisith Kar
Bhubaneswar
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
3
3
years of professional experience
Work History
Senior Relationship Manager & Deputy Manager
DCB Bank
09.2021 - 07.2022
- Devised specific action plans aiming at improving internal workflows, which led each marketer individually to achieve up to three additional successful campaigns per quarter through efficient use of resources management techniques.
- Crafted an inclusive customer service model with designated front desk personnel and priority seating designed specifically for senior citizens; this initiative boosted the overall customer experience, as shown by increased satisfaction rates of 25%.
- Conducted an in-depth analysis of market trends based on collected client data, translating insights into actionable strategies, which improved retention rates by over 15%, strengthening relationships with high-net-worth clients.
- Evaluated current approaches for acquiring and retaining HNI clients, producing data-driven recommendations that addressed the primary obstacles in converting leads into accounts; findings highlighted three key areas requiring immediate attention.
Assistant Manager
Bandhan Bank
05.2019 - 09.2021
- Led a team to resolve client grievances swiftly, achieving an 85% satisfaction rating from feedback surveys; implemented new training protocols that revitalized service quality and reduced escalation rates by 30%.
- Analyzed client feedback from over 300 surveys to identify common trends influencing product perception; synthesized findings into a report presented at the quarterly management meeting, which guided strategic direction for future campaigns based on user preferences.
- Liaised with cross-functional teams, including sales, legal, finance, and technical stakeholders, to extract critical inputs and synchronize proposal strategies across departments.
- Executed thorough market and competitive research to identify industry trends, benchmark competitors, and integrate actionable insights into proposal content.
Education
MBA - Double Major : Finance
XIMB
Bhubaneswar, Odisha04-2025
Bachelor of Technology - Production Engineering
VSSUT
Burla06-2016
Skills
- Data analytics
- Project management
- Public Speaking and Presentations
- Business Acumen
- Stakeholder management
- Team leadership
- Investment guidance
- Financial advisory
- Relationship building and management
- Business intelligence gathering
Languages
Odiya
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
German
Beginner
A1
Accomplishments
- Obtained a recognized certification in Business Intelligence and Data Analytics utilizing Power tools; enhanced decision-making capabilities through streamlined data analysis processes for over 100 client accounts
- Developed sophisticated data interpretation techniques using Microsoft Excel and Tableau during rigorous training sessions, and provided critical insights for the finance team managing more than 200 client accounts monthly
- Certified in Artificial Tools, and attended a workshop in Prompt Engineering
- Summer Research Internship in the Mechanical Engineering Department of IIT Kharagpur
- Completed an intensive year-long professional development program as a select participant, specializing in banking operations; acquired actionable skills that directly boosted product offerings and increased customer satisfaction metrics by 20%
Timeline
Senior Relationship Manager & Deputy Manager
DCB Bank
09.2021 - 07.2022
Assistant Manager
Bandhan Bank
05.2019 - 09.2021
MBA - Double Major : Finance
XIMB
Bachelor of Technology - Production Engineering
VSSUT
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