Results-driven IT professional with over four years of experience specializing in workflow automation and application development using Tungsten TotalAgility. Proficient in Software Development Life Cycle (SDLC) methodologies, including Waterfall and Agile, while effectively collaborating with cross-functional teams to drive project success. Committed to delivering scalable solutions that emphasize ownership and quality, ensuring alignment with organizational goals and user needs. A proactive approach to problem-solving and a passion for technology contribute to consistently exceeding performance expectations.
Overview
4
4
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Associate
Cognizant Technology Solutions India Pvt. Ltd.
10.2023 - Current
Developed and delivered workflow components and applications in Tungsten TotalAgility across multiple projects, with dynamic allocation.
Worked on Transformation Designer for data extraction, enabling accurate document processing and integration with workflows.
Collaborated with the QE team to resolve defects promptly, ensuring quality and timely delivery.
Partnered with BSA, business teams, and Product Owners to translate requirements into scalable automation solutions.
Performed LOB testing and platform upgrade validations, ensuring compliance and smooth migration.
Configured and optimized workflows, integrating business logic to reduce manual effort, and improve efficiency.
Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
Enhanced user experience through the development of intuitive and user-friendly interfaces.
Updated documentation with project deviations to capture changes.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Mentored and encouraged junior team members, fostering collaboration and knowledge sharing within the team.
Successfully delivered several projects independently while supporting team initiatives, demonstrating ownership, and adaptability.
Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Evaluated customer needs and feedback to drive product and service improvements.
Programmer Analyst
Cognizant Technology Solutions India Pvt. Ltd.
08.2022 - 10.2023
Led an offshore team of two for L2 support, coordinating issue resolution, and maintaining SLA compliance.
Performed root cause analysis (RCA) for recurring incidents, and collaborated with senior developers to automate repetitive tasks, improving efficiency.
Cleared exceptions and suspended jobs in Tungsten Workspace on a daily basis, ensuring smooth workflow execution and minimal downtime.
Configured and managed Tungsten Workspace components, resolved user issues, and maintained operational stability.
Created Knowledge Base articles and process documentation, enabling faster resolution and reducing dependency on senior resources.
Partnered with cross-functional teams to prioritize and resolve critical production issues.
Facilitated knowledge transfer among team members by creating comprehensive technical documentation for developed solutions.
Mentored junior developers on best practices, helping them grow their skill sets while enhancing overall team capabilities.
Programmer Analyst Trainee
Cognizant Technology Solutions
07.2021 - 06.2022
Gained hands-on experience with Kofax/Tungsten TotalAgility, focusing on workflow and workspace components.
Resolved common user issues and cleared suspensions in Tungsten Workspace, ensuring smooth operations across multiple LOBs.
Connected with end users from different lines of business to troubleshoot and resolve workflow-related problems.
Supported deployment and testing of new features in production environments.
Contributed to project planning sessions, providing accurate estimates for task completion timelines.
Education
Bachelor of Technology - Electrical Engineering
Nirma University
01.2021
Skills
Workflow Automation & Development:
Certification
- Tungsten TotalAgility 8.1 Professional Developer Capture Certification
Interests
Creative Design & Problem-Solving, Art & Craft for Innovative Thinking
Senior Process Executive - Voice at Cognizant Technology Solutions India Pvt Ltd.Senior Process Executive - Voice at Cognizant Technology Solutions India Pvt Ltd.