Nitesh Berde
Mumbai
Summary
Seasoned customer-oriented sales professional with over 12 years of experience in cultivating relationships, retaining top accounts, and driving profit growth. Proven leadership skills in introducing products, implementing pricing models, and optimizing inventory controls. Adept at understanding customer needs and delivering effective solutions. Known for tactical team building and strategic planning within consumer-focused sales environments.
Overview
14
14
years of professional experience
Work History
Senior Branch Manager
Sundaram Home Finance Limited
Mumbai
09.2022 - Current
- Managed sales operations, legal technicalities, and receivables with meticulous attention, ensuring streamlined processes and compliance.
- Successfully grew portfolio value from 70 crore to 200 crore within a span of two years, reflecting strategic investment and market acumen.
- Recognized with an award from the Managing Director and senior leadership for outstanding performance in Growth, Quality, and Profitability (GQP).
- Initiated operations with a team of three colleagues, expanding to a workforce of 20 professionals, fostering a robust and capable organizational structure.
Senior Sales Manager
Yes Bank Ltd
Mumbai
07.2021 - 08.2022
- Interacted confidently and friendly with clients, maintaining exceptional relationships through helpful and supportive demeanor
- Built long-lasting and extensive customer relationships by partnering with them and understanding their needs
- Engaged with prospects through multiple channels such as phone, email, and in-person meetings
- Monitored industry trends and analyzed competitor activities through research, networking, and data analysis
- Contributed to the refinement of the company's sales strategy through collaboration with senior business team
- Consistently surpassed sales targets by implementing reward systems within the sales team
- Utilized knowledge of industry events to enhance prospect generation for pipeline
- Attended industry shows and networking events to enhance client relationships, establish new connections, and stay updated with current trends
- Assisted with resolving any client issues alongside the customer service team.
Relationship Manager
Aditya Birla Finance Limited
Mumbai
11.2019 - 07.2021
- Targeted and built relationships with potential customers using creativity, strategic thinking, and knowledge of current market trends
- Addressed and resolved customer complaints in efficient, effective and timely manner
- Maximized sales opportunities by determining and standardizing best practices
- Utilized best practices to enhance sales potential and maximize opportunities
- Conducted competitive analysis to gain insight into competition's activity and strategies
- Facilitated recurring customer meetings to nurture lasting and dependable client connections.
- Instrumental in generating new business through execution of strategic campaigns and proactive cold calling.
- Identified opportunities for business growth by researching the market
- Established and nurtured effective customer connections by demonstrating continual politeness and helpfulness in every interaction.
- Maintained knowledge of product range, changes, upgrades, and developments by reviewing company manuals
- Synthesized complex information and technical jargon to formulate easily-digestible advice
- Attained client financial targets within agreed-upon schedules.
Deputy Manager Mortgages
Axis Bank Ltd
Mumbai
01.2019 - 10.2019
- Implemented effective team communication and collaboration to develop ongoing programmers
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Engaged with customers to better understand needs and deliver excellent service
- Maintained adherence to timelines through effective utilization of organizational skills
- Consistently achieved or surpassed service time and quality targets.
Branch Sales Manager
DHFL
Mumbai
03.2015 - 12.2018
- Maximized branch revenue by optimizing operations
- Assessed loan applications for the purpose of meeting company goals
- Led end-to-end sales cycle from initial outreach to contract negotiations and successful closures.
- Offered comprehensive expertise in mortgage and home loan recommendations.
- Built strong report with new and existing clients to better serve financial needs and promote branch loyalty
- Enhanced service levels through the use of customer feedback surveys.
Senior Associate Mortgages
HSBC Bank
Mumbai
03.2015 - 05.2017
- Resolved customer queries and problems through effective communication, maximizing customer engagement and satisfaction by delivering excellent service
- Developed a strong understanding of current banking products and services through continuous training initiatives
- Assisted customers in selecting the best loan products and managing credit operations
- Evaluated lending applications by analyzing client records for financial viability
- Conducted daily upkeep of loan applicant database
- Cultivated connections with local real estate agents, ensuring a continuous stream of potential customers for sales.
Sales Executive
HBL Global Pvt Ltd.
Mumbai
09.2010 - 03.2015
- Utilized consultative sales techniques to effectively manage customer relationships and achieve individual sales goals
- Collaborated closely with clients, understanding their preferences and making well-informed recommendations
- Successfully closed profitable sales through finalized contracts.
- Successfully increased customer satisfaction by utilizing proven processes and systems.
- Coordinated with clients to arrange meetings, assessed their levels of contentment, and proposed supplementary products/services.
Education
T.Y.Bsc (Computer Science) - Computer Science
Lala Lajpatrai College
03.2010
H.S.C. -
Maharashtra State Board
02.2007
S.S.C. -
Maharashtra State Board
03.2005
Skills
- Customer-focused sales
- Relationship building
- Strategic account management
- Introducing new products
- Pricing and inventory control
- Understanding customer needs
- Team building
- Strategic planning
- Analytical skills
- Continuous learning
- Customer service
- Business growth
- Communication skills
- Problem-solving
- Customer service
- Business growth
- Communication skills
- Problem-solving
- Customer service
- Business growth
- Communication skills
- Problem-solving
Otherskillsandachievements
- Strong analytical skills
- Willingness to learn
- Customer service skills
- Product expertise
- Business development
- Communication and engagement techniques
- Sales territory growth
- Problem-solving skills
- Team player
Timeline
Senior Branch Manager
Sundaram Home Finance Limited
09.2022 - Current
Senior Sales Manager
Yes Bank Ltd
07.2021 - 08.2022
Relationship Manager
Aditya Birla Finance Limited
11.2019 - 07.2021
Deputy Manager Mortgages
Axis Bank Ltd
01.2019 - 10.2019
Branch Sales Manager
DHFL
03.2015 - 12.2018
Senior Associate Mortgages
HSBC Bank
03.2015 - 05.2017
Sales Executive
HBL Global Pvt Ltd.
09.2010 - 03.2015
T.Y.Bsc (Computer Science) - Computer Science
Lala Lajpatrai College
H.S.C. -
Maharashtra State Board
S.S.C. -
Maharashtra State Board
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