Results-driven Manager with 14 years of experience in the HCM (US and Global Payroll Industries), specializing in leading high-performing teams and driving operational efficiency. Expertise in leveraging technology to optimize processes, including partnering in the implementation of Tax Whiz to streamline tax notice workflows and accelerating tax case processing through bot automation. Proven track record in achieving measurable business outcomes, such as a 50% cost reduction and improved customer satisfaction, through effective project leadership, training, and team development.