Summary
Overview
Work History
Education
Skills
Certification
SAFe for Teams Course (5.1)
English , Hindi
Timeline
AccountManager
NITESH JOSHI

NITESH JOSHI

Senior Engineer, Ericsson India Global Services Pvt.Ltd.
Noida

Summary

Leading IT projects for high-growth companies is my area of expertise. Throughout my 7+ years career in telecom domain , I have been successful in identifying organizational needs and leading the development and implementation of industry specific technologies to improve productivity, quality, operating performance for helping clients in order to maintain smooth operations. My technological and management talents are complemented by my strong training, leadership skills and handling different projects at the same time. I have an exposure of the Telecom domain in terms of Service Activation, Provisioning of Services , Call Record Processing and ticket handling as well . During my course of handling different projects, I have done work on Oracle database and also have worked on Windows and Linux operating Systems. I am having expertise in DSA/ EDA systems related to Activation & Provisioning - Deprovisioning of the services as part of life cycle of the subscriber number. I am willingness to take on added responsibilities to meet team goals in order to achieve excellent reputation for resolving problems and improving customer satisfaction which overall meets our organizational targets as well.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving are always my first priority to achieve Organizational goals.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Senior Engineer

Ericsson India Global Services Pvt.Ltd
Noida
05.2021 - Current
  • Working in MTN account for NG / UG countries as well as for INDOSAT project for Indonesia.
  • Monitoring EDA systems on a ROTA basis (24x7), implementing UNIX commands to make sure that the system will always be in healthy state and therefore , NO impact in business.
  • Daily Routine Monitoring on System Health/Performance for Activation and Provisioning done by EDA system.
  • Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
  • Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Performed root cause analysis of reported issues to enact corrections.
  • Communicated with stakeholders to share critical technical information and deliver project updates.

Support Engineer

Evolving Systems INC
Gurugram
08.2015 - 09.2020
  • Monitoring DSA systems on a ROTA basis (24x7), implementing UNIX, SQL commands live on DSA Servers.
  • Daily Routine Monitoring on System Health/Performance for Activation and Provisioning of DSA SIMs.
  • Taking care of Airtel Resources (IMSI, SIM, and MSISDN) and Loading of SIM FILES on the server using UNIX commands and also by running scripts.
  • Prerequisite configuration on Databases and also configuring the MSISDN series levels using SQL queries.
  • Hands-on operation to load IMSI on HLR and also supporting maintenance activity.
  • Interaction with Teams (Clients) during any planned activity, so it not affects the Activations of Airtel Blank SIMs.
  • Reporting to Airtel on hourly/daily/weekly/monthly basis for Activation of Blank SIMs.
  • Using SQL command for making reports needed according to the client requirement and also providing information to clients according to their requirements on demand.
  • Interaction with Customers Operation teams on the system issues, Performance Errors and Rejects Daily Statistics on Activation, Deactivation, SIM Swap usecases.
  • Debugging and solution for customer issues(Tech and Non-Tech) Resolving out the customer problems related to 4G SIM related issues through the DSA product on 24*7 basis as per Process Guidelines.
  • Providing Information/manipulation of data as per client demands i.e Getting information by tracing log files, giving details like IMSI,MSISDN,HLR,CIRCLE etc against ICCID from Tertio, dashboard
  • Interactions with Evolving Project Team for L3 issues.
  • Coordinate along with different vendors to support Hardware/Maintenance activities at MW time.

Computer hardware & Networking Trainer

Government Polytechnic College
Haldwani
05.2014 - 08.2015
  • Patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Marhaba Service Agent

India Premier Services Private Ltd
06.2013 - 04.2014

Junior Software Developer

Innovative Websoft Solutions Pvt. Ltd
06.2012 - 12.2012

Education

MBA - Marketing

Shobhit University
Meerut
05.2014 - 05.2015

Bachelor of Technology - Computer Science & Engineering

Uttarakhand Technical University
Dehradun
08.2008 - 06.2012

Skills

Strong Communication Skills, Interpersonal skills

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Certification

SAFe for Teams Course (5.1)

SAFe for Teams Course (5.1)

This course  helps you understand the Lean-Agile mindset, execute with Agile Release Trains, build an Agile Portfolio, and lead Lean-Agile transformation in and organization. It help people learn how organizations can build business skills, agility, and make SAFe work well in one's organization.

English , Hindi

I am having good communication as well as writing skills in both English and Hindi Languages.

Timeline

SAFe for Teams Course (5.1)

11-2022

Senior Engineer

Ericsson India Global Services Pvt.Ltd
05.2021 - Current

Support Engineer

Evolving Systems INC
08.2015 - 09.2020

MBA - Marketing

Shobhit University
05.2014 - 05.2015

Computer hardware & Networking Trainer

Government Polytechnic College
05.2014 - 08.2015

Marhaba Service Agent

India Premier Services Private Ltd
06.2013 - 04.2014

Junior Software Developer

Innovative Websoft Solutions Pvt. Ltd
06.2012 - 12.2012

Bachelor of Technology - Computer Science & Engineering

Uttarakhand Technical University
08.2008 - 06.2012
NITESH JOSHISenior Engineer, Ericsson India Global Services Pvt.Ltd.