Nitesh Kumar

Project: Boss Portal is used for fleet management, enabling truckers to book a load and move at capacity, and enabling shippers of all sizes to have access to the right trucks. This application also has functionalities like a payment gateway, refund, and recovery management, in which the user can also track trucks, which helps in real-time logistics management for BlackBuck.

Role and Responsibility

• User Login.
• OTP verification.
• KYC completion.
• Adding fuel cards, Fastags, and other services.
• Cash inflows via multiple sources and their authentication.

Other Responsibilities.

• Analyzing the requirements from clients.
• Involved in test case preparation.
• Involved in test execution and defect management.
• Communicating with the test manager.
• Involved in the preparation of test data.
• Part of the Agile methodology.
• Involved in a Scrum call, daily stand-up meeting.
• Involved in functional testing and regression testing.

• First point of contact for tech issues resolution for multiple departments, like Finance, Products, Sales, and Operations, etc.
• Performing basic troubleshooting activities and validating APIs to resolve the tech issues.
• Timely action and closure of tickets received in our buckets within the time frame.
• Payment processing to customers manually via file uploads using APIs (on callback/failure response).
• Seeking support from the Products and Technical team to fix the major issues, which include multiple discussions, data presentation, follow-ups, etc.
• File uploads via APIs in case of cron failure.
• Monitoring the steady functionality of multiple portals and taking action when required.
• Clearing the incorrect incidents created in the portal.
• Allocating basic access and permissions to employees based on the demand and requirements.