NITESH KUMAR

• Upgrading Knowledge base of allied Portfolios like Biochemistry, Electrolytes, Blood Gas & STAT Analyzer used in Hospitals and Laboratories.
• Leading the Service Team for timely and corrective actions to encounter and resolve the application based, hardware based or software based issues within STAT.
• Installation of MEDICA based Analyzers and delivering on-site training for end user customers on all aspects of user workflow and required customer maintenance functions and safety measures to be followed.
• Performing Quality Control and Preventive Maintenance of Equipment to maintain high accuracy and performance.
• Promoting AMC/CMC to existing customer base and also to new customer to maintain service growth.
• Direct interaction with customer to resolve Technical Queries on call.
• Consistently Achieving the Service delivery norms to attain the high level of customer satisfaction.
• Developed and implemented training initiatives for new hires.
• Timely customers product and service feedback to Management.
• Contributed to company growth by identifying upsell opportunities during client interactions and coordinating closely with sales teams.
• Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
• Mentors and provides technical assistance to clients and internal resources.
• Keeping the record of spares and accessories required for replacement of faulty or failure parts.

Area of Expertise: Comparative Data Analysis, Strategic Planning, Product Demonstration, Leadership, Communication Skills

• To expand the customer base for both existing and new products and spearhead business development to maintain sales growth.
• To explore new markets/business in the assigned territories.
• Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
• To establish strong Relationship with customer base and handle day to day operations for the assigned territories to enhance the customer satisfaction levels.
• Negotiated contract terms with customers, securing mutually beneficial agreements that resulted in long-lasting partnerships.
• Resolve customers issues which includes hardware and software related issues in shortest TAT.
• Performing timely Preventive Maintenance of equipments, Identifying, analyzing and repairs of Product Failures & order replacement of part as required.
• Increased repeat business by fostering long-term relationships with key accounts through exceptional service delivery.