AKASH TIWARI
Delhi
Summary
Supply Chain & Operations professional with 6+ years of experience across multiple industries, driving fast and last-mile operations, SAP SD & MM implementations, and end-to-end vendor management. Technology professional with experience in configuring and implementing SAP SD modules, ensuring seamless integration with other systems. Focused on analyzing business requirements, optimizing processes, and providing ongoing support to enhance operational efficiency. Consistently deliver on project deadlines while maintaining high standards of quality and client satisfaction.
- Organizational Structure : Defined and assigned Organizational elements and integrated them with other SAP Modules for customizing of Enterprise Structure.
- Master data : Hands-on experience in configuring Customer Master, Material master and Customer-Material Info records.
- Order Management : Configured Sales processes such as Inquiry, Quotation, Sales order, Cash Sales and Rush Order.
- Delivery : Set up Shipping Point Determination, Route Determination, Delivery Scheduling, and Picking, Packing and Post Goods Issue (PGI).
- Shipping : Involved in route configuration and transportation determination.
- Billing : Experience in configuring Order-Related, Delivery-Related, Pro-forma and Commercial invoices.
- Basic functions : Expertise in Pricing, Revenue Account determination, Availability Check (ATP), Credit Management, Output Determination, Partner Determination, Free Goods, Material Determination & Copy Controls.
- Business processes : Strong knowledge of Order to Cash (OTC) process, Third Party Sales, IPO process, Consignment sales, Stock Transport Order (STO) and Inter Company Sales.
- Proficient in Pricing : Skilled in Configuring Pricing Procedures, Condition Records, and Condition Supplement & Condition Exclusion.
Overview
10
10
years of professional experience
Work History
Senior Area Operations Manager
Swiggy Ltd.
Delhi NCR
05.2025 - Current
- Taking care of all types of operational escalations, budget planning, and Ops metrics for Indore, Bhubaneswar, and Guwahati city.
- Event and rainy season budget planning and strategy to maintain 100% serviceability.
- Fleet hiring against planned orders at the week level and investment planning for new hirings.
- Daily sourcing and onboarding against the target given, and finding the sources of hiring.
- Provided decisive leadership during crises, minimising disruptions and maintaining operational continuity.
Area Manager of Operations
Swiggy Limited
Guwahati
11.2023 - 04.2025
- Developed strong relationships with vendors, negotiating favourable contracts for goods, services, and other products.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Facilitated communication between departments, resolved conflicts, and streamlined processes for better collaboration.
- Reduced operational costs with thorough budget analysis, and strategic resource allocation.
- Trained and guided team members to maintain high productivity, and performance metrics.
Hub Manager
Bigbasket.com
Guwahati, Assam
10.2021 - 07.2023
- Operational excellence improvement and achievement of operational KPIs.
- Ability to build and lead a large ops team.
- Customer satisfaction and complaint management; own NPS scores for the B2C Hub, and run projects to drive customer experience.
- Ensuring adherence to proper SOPs.
- Preparing and maintaining all daily and weekly MIS reports, and sharing them with the Regional Team.
- Supervision and control over daily warehousing operational activities.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open, interactive communication.
- Organising and managing the work of subordinate employees to ensure that the work is completed in a reliable manner, in accordance with organisational requirements.
- Transport network planning with operating costing, fleet management, last mile delivery, and vendor management.
Shift Manager
Bigbasket.com
New Delhi, India
09.2019 - 09.2021
- Check order flow in the Bigbasket module.
- Manpower planning.
- Vehicle Planning and Status Tracking of LT and DLT.
- Floor Management.
- Picking with Process and Handover according to slot.
- GRN, PRN, Write off.
- Check inventory levels.
Operation Executive
Span Essentials Pvt. Ltd.
New Delhi, India
04.2018 - 08.2019
- Involved in planning for vendor projection for the next day.
- Involved in planning for the Return to Vendor process for quality issues.
- Involved in planning the scheduling flow of goods between the point of origin and the point of consumption in order to meet the store’s requirements.
- Responsible for the delivery and tracking of materials within defined SLAs, as per company guidelines.
- Managing billing for all vendors.
- Customer application form, compliance, and regulatory queries.
Sr. Executive
Orbit-Pad Pvt Ltd.
New Delhi, India
04.2016 - 03.2018
- Resolve customer queries.
- Track order status.
- Return/refund status tracking.
Education
B-Com - Banking And Finance
IGNOU
NEW DELHI11-2019
10th -
S.E.B.A
Mailoo Assam06-2012
Bachelor of Science - PCM Science
B.S.E.B
Saran Bihar05-2014
Skills
- SAP solutions and Snowflake
- Invoicing and billing
- Logistics coordination
- Pricing analysis
- Order processing
- JIRA and Power BI tools
- Procurement and SAP MM
- Inventory oversight
- Data management expertise
- Valuation techniques
Personal Information
- Father's Name: Surendra Tiwari
- Mother's Name: Pramila Devi
- Date of Birth: 09/14/95
- Marital Status: Married
- Emergency Contact : 9999725685
Languages
Hindi
English
Assamese
Selfdeclaration
I’ll be very conscious and sincere in my duties to fulfil your requirements. I hereby declare that all the information provided and the particular given above are true to the best of my knowledge & belief.
Timeline
Senior Area Operations Manager
Swiggy Ltd.
05.2025 - Current
Area Manager of Operations
Swiggy Limited
11.2023 - 04.2025
Hub Manager
Bigbasket.com
10.2021 - 07.2023
Shift Manager
Bigbasket.com
09.2019 - 09.2021
Operation Executive
Span Essentials Pvt. Ltd.
04.2018 - 08.2019
Sr. Executive
Orbit-Pad Pvt Ltd.
04.2016 - 03.2018
B-Com - Banking And Finance
IGNOU
10th -
S.E.B.A
Bachelor of Science - PCM Science
B.S.E.B