Nitheesh Kumar G
Mangalore
Summary
Business Analyst with a strong background in process optimization and data-driven decision-making. Previously experienced in banking sales, combining analytical expertise with customer-centric solutions to drive efficiency and growth.
Overview
7
7
years of professional experience
Work History
BUSINESS ANALYST -CSS BUSINESS OPERATIONS
Oracle India Pvt Ltd
Bangalore
07.2023 - 07.2025
- Company Overview: Contractual with Trigent ltd. Working as part of the Oracle University (OU).
- Designed Web Form to book the OUDDA partner orders, especially for Developing & Emerging Countries. Also, handling Web Form order requests for IN individual through CPQ.
- Excellent understanding of all tools and applications to ensure that all business deals are managed smoothly.
- Managing Global CM and Complex CMRB requests, Depending on the customer's request for change of invoices, work with Sales, Collections, Accounts Receivables, CSDM and CMRB teams from the initiation till the rebooking or rebilling process. Also aware of the Order document amendment (ODA Process) and the Supersede Process.
- End to end knowledge on OSM, SPM life cycle.
- Service Requests: Respond to a wide variety of customer requests or internal request pertaining to OU and ensure the query has been resolved within the TAT or redirect to concerned team with the findings.
- Support Sales: Provide support to sales member for structuring of deals and processing deals in the system.
- Support sales in renewals of the Agreements, such as OUDDA, WDP, SDP of the Oracle partners.
- Ensure all the Learning Credits are utilized within the expiry and remind the sales every quarter.
- Also, handling nonstandard requests by raising DAS (Deal Approval System) to higher management for approvals based on DAS codes.
- Order Management Systems: Expertise in handling orders through OCC, Oracle Store, and CPQ.
- Managed procurement process for training events including raising purchase requisitions, preparing and tracking approval reports, and coordinating with accounts payable to ensure timely instructor payments.
- Cross-Functional Collaboration: Work closely with Sales, EDU GOM, Cloud GOM, Post booking Team(CMRB), Technical (OAL), Global Finance Operations (Cash App, Collection, Credit, AR), Cloud Subscription Data Management, and Deal Management teams to provide excellent customer service.
- Oracle CPQ Tool: Proficient in using Oracle CPQ for deal creation, quote generation, and order documentation, and generate OD by using Qrequest tool to DM and assist on renewal deals.
BRANCH MANAGER
Shree Subrahmanya Sahakara sangha
Mangalore
11.2020 - 05.2023
- Developing forecasts, financial objectives and business plan. Ability to meet sales targets and production goal.
- Experience in processing account transaction, loan application and new accounts. Count cash and coins with accuracy, monitoring of cash balances of all tellers and vault.
- Completed one crore jewel loan in just one year time period, handling overdue accounts. Gives reminders of outstanding and unpaid long-overdue bills to customers.
OFFICER-SALES-SA
AXIS BANK
Mangalore
04.2020 - 10.2020
- Excellent lead generation and conversion skills.
- Ability to handle pressure and meet deadlines.
- Ability to work successfully as a part of a team.
- High sales orientation to meet the sales targets consistently.
SALES OFFICER
HDB Financial services Limited
Mangalore
11.2018 - 03.2020
- Joined HDB financial services as a sales officer and got promoted as a senior sales officer within 6 months' time period.
- Business Development
- Achieved profit targets for the cluster of branches in the zone.
- Maintaining daily sales Report.
Education
BBM -
St Aloysius College (Autonomous)
04.2018
Skills
- Business development
- Data management
- Communication skills
- Customer service
- Emotional intelligence
- Leadership and team management
- Cash handling skills
- Cross-functional collaboration
- Order management
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
- User acceptance testing
- Process optimization
- Financial forecasting
- Procurement process
- Oracle CPQ
Hobbies and Interests
- Data management
- Sports
- Automotive
- Video Games
- Travel
Languages
English
Beginner
A1
Hindi
Elementary
A2
Timeline
BUSINESS ANALYST -CSS BUSINESS OPERATIONS
Oracle India Pvt Ltd
07.2023 - 07.2025
BRANCH MANAGER
Shree Subrahmanya Sahakara sangha
11.2020 - 05.2023
OFFICER-SALES-SA
AXIS BANK
04.2020 - 10.2020
SALES OFFICER
HDB Financial services Limited
11.2018 - 03.2020
BBM -
St Aloysius College (Autonomous)